I. INTRODUCTION Chapter 1 Communicating and Organizing The Nature of Organization Case 1.1: The Smith Family and Organizational Reality Case 1.2: The Hospital as an Information System Internal and External Dimensions of Organizational Communication Chapter 2 Human Communication Processes The Nature of Human Communication Case 2.1: Tyler Industries, Inc. Levels of Communication in Organizations Case 2.2: The New Product Summary II. PERSPECTIVES ON THE ORGANIZING PROCESS Chapter 3 The Classical Theory of Organization Organization as a Mechanism Classical Theory of Organization Case 3.

1: Glenview Nuclear Power Plant Chapter 4 The Human Relations Theory of Organization Organization as a Context for Individual Actualization Human Relations Model of Organization Human Resources Model of Organization Participative Management Approach Case 4.1: It's as Easy as ABC Chapter 5 The Social Systems Theory of Organization. Organization as a Social System General Systems Theory of Organization Case 5.1: Sprint Air Freight Chapter 6 Weick's Model of Organizing Organization as a Response to Information Equivocality Weick's Model of Organizing Case 6.1: Ace Auto Repair Shop Case 6.2: Nurse Retention at Memorial Hospital Chapter 7 The Organizational Culture Theory of Organization Organization as Culture Organizational Culture Model Case 7.1: I.U.

P.U.I. Organizational Culture and Equivocality Theoretical Convergence III. COMMUNICATION AND ORGANIZING Chapter 8 Interpersonal Communication and Organizing Relational Development and Organizing Motivation and Control in Organizations Therapeutic Communication and Organizing Case 8.1: "I Dasn't Take Eet" Chapter 9 Group Communication and Organizing The Group as the Primary Work Unit for Organizing Activities Leadership Communication Conflict and Organization Communication Climate Case 9.1: The Case of the Phantom Crew Chapter 10 Internal Organizational Communication Systems Formal and Informal Organizational Communication The Management Function Case 10.1: Pain in the Hospital Structure and Communication Chapter 11 External Organizational Communication Systems Open Systems Theory and Organizational Environment Sending and Seeking Environmental Information Case 11.

1: The Case of the Sour Suite IV. CONCLUSION Chapter 12 Ethical Constraints on Organizational Communication Ethics and Organizational Communication Ethics Dimensions of Internal Organizational Communication Ethical External Organizational Communication Promoting Ethical Organizational Communication Case 12.1: The Love Canal Crisis Chapter 13 Information and Organizational Effectiveness Coordinating Internal and External Information Feedback and Innovation in Organizations Case 13.1: A Matter of Education Case 13.2 Effective Communication with the Public Organizational Effectiveness Appendix: Using the Case Study Method in Organizational Communication Classes Developing Students' Insight, Knowledge, and Creativity References Further Readings Name Index Subject Index.