CHAPTER 1 - Exploring Outsourcing, Governance and Discourse Introduction Global outsourcing Case studies and the developing discourse Conditioning the discourse: client learning and evolution The centrality of governance Introducing discourse Study rationale and structure The chapters of the book CHAPTER 2 - The Study of Information Technology Outsourcing Introduction ITO: Research developments Governance of the relationship Relational aspects of governance Further developments and critique Theory and IT outsourcing: transaction cost economics The Foucauldian concept of governmentality Foucault and power relations Conclusion CHAPTER 3 - Inside Global Offshore Outsourcing In Insurance Introduction Outsourcing decisions Client and supplier capabilities Contract (master services agreement and project descriptions) Relationship between LION and FDL FDL Performance CHAPTER 4 - Inside Global Outsourcing in Banking and Finance Introduction Outsourcing decisions Client and supplier capabilities Formal governance Relationship between GIB and PV PV performance CHAPTER 5 - Inside Domestic Outsourcing with Multiple Suppliers Introduction Outsourcing decisions Client and supplier capabilities Contracts DUTCH''S outsourcing relationships Supplier performance CHAPTER 6 -The Transaction Costs Economics Discourse Overview The LION outsourcing contract from a TCE perspective Critique of TCE in the LION case The GIB outsourcing contract from a TCE perspective Critique of TCE in the GB case DUTCH''s three outsourcing contracts from a TCE perspective Critique of TCE in the suppler A case Critique of TCE in the suppler B case Critique of TCE in the supplier C case Summary: Applying a TCE perspective CHAPTER 7 - A Foucauldian Discourse Perspective Analysis from a Foucauldian perspective A Foucauldian perspective on the LION case A Foucauldian perspective on the GIB case A Foucauldian perspective on DUTCH''s three outsourcing contracts Summary: Applying a Foucauldian perspective CHAPTER 8 - Conclusion: The Global Outsourcing Discourse Introduction The role of TCE in IT outsourcing studies Learning from a Foucauldian informed perspective The outsourcing discourse Conclusion.
Global Outsourcing Discourse : Exploring Modes of IT Governance