Service outsourcing is a well-known process that has been occurring since the early years of the 20th century and should be conceptualised as a standard procurement event. The distinction between service outsourcing and service offshoring is perhaps misleading as it confuses geography with the procurement of services. The 21st century commenced with a dramatic escalation in service offshoring, encouraging academics and policymakers to argue that service jobs located in developed market economies would become increasingly vulnerable to foreign competition. This book explores the rise and development of service offshoring by bringing together a multi-disciplinary collection of chapters written by economists, sociologists, geographers and management experts. The collection provides an important theoretically grounded empirical analysis of the global provision of services and related impacts.
The Dynamics of Outsourcing and Offshoring Services Economic and Organisational Lchallenges