This book is needed because tools like Six Sigma, Lean, process reengineering, process redesign, and TQM have completely ignored the impact that IT technology is having upon improving an organization s performance. This book presents an up-to-date view of performance improvement technologies and explains how readers can use them along with IT technologies to bring about major performance improvement within their organizations. You cannot bring about major process performance improvement within any organization without considering IT's impact upon the processes.".