* Section - ONE: The fundamentals of performance coaching; ** Chapter - 01: What is coaching?; ** Chapter - 02: The differences between coaching, therapy, counselling, mentoring and consultancy; ** Chapter - 03: The directive-non-directive continuum; ** Chapter - 04: Self-limiting beliefs; ** Chapter - 05: Coaching and neuroscience; * Section - TWO: Creating a coaching culture in organizations; ** Chapter - 06: The meaning of a coaching culture; ** Chapter - 07: Ten steps to creating a coaching culture; ** Chapter - 08: Coaching in the workplace; ** Chapter - 09: Coach training in the workplace; ** Chapter - 10: Coaching in leadership; ** Chapter - 11: Cross-cultural coaching; ** Chapter - 12: Distance coach training; ** Chapter - 13: Coaching in schools; ** Chapter - 14: Coaching for Crisis at Christmas; ** Chapter - 15: Corporate social responsibility and shared value - bringing business and society back together; ** Chapter - 16: Bullying in the workplace; ** Chapter - 17: Resilience in leadership; ** Chapter - 18: Coaching supervision: a workplace perspective; ** Chapter - 19: ROI - Measuring the return on investment in coaching; * Section - THREE: Skills for coaches and managers; ** Chapter - 20: Listening; ** Chapter - 21: Reflecting, summarizing and clarifying; ** Chapter - 22: Questioning; ** Chapter - 23: Permission protocol; ** Chapter - 24: The GROW coaching model; ** Chapter - 25: The EXACT model - a coaching approach to goal setting; ** Chapter - 26: Coaching feedback; ** Chapter - 27: The structure of coaching; ** Chapter - 28: Setting and reviewing actions; * Section - FOUR: Tools of the trade - continuing professional development; ** Chapter - 29: David Grove's Clean Language; ** Chapter - 30: David Grove's Emergent Knowledge; ** Chapter - 31: Transpersonal coaching; ** Chapter - 32: An introduction to neuro-linguistic programming; ** Chapter - 33: Systemic Coaching; ** Chapter - 34: Transactional analysis and the OK Corral; ** Chapter - 35: 360-degree feedback; ** Chapter - 36: The Reuven Bar-On Emotional Quotient inventory (BarOn EQ-i); ** Chapter - 37: Thomas-Kilmann Conflict Mode Instrument; ** Chapter - 38: Marshall Rosenberg's 'Non-Violent Communication'; ** Chapter - 39: Peer leadership; ** Chapter - 40: Situational Leadership; ** Chapter - 41: Kouzes and Posner: The Leadership Challenge; ** Chapter - 42: Cultural Transformation Tools; ** Chapter - 43: The Inner Game; ** Chapter - 44: Nancy Kline's Thinking Environment; ** Chapter - 45: Appreciative Inquiry; ** Chapter - 46: Mindfulness; ** Chapter - 47: Elizabeth Kubler Ross's Change Curve six stage model; ** Chapter - 48: Bruce Tuckman's 'forming, storming, norming and performing' team development model; ** Chapter - 49: The Myers-Briggs Type Indicator (MBTI®); ** Chapter - 50: The Enneagram; ** Chapter - 51: Kolb's learning styles; ** Chapter - 52: DISC; ** Chapter - 53: Johari Window; ** Chapter - 54: More team role models.