Acknowledgments xi Chapter 1: Introduction 1 Evolution of AI 3 AI and Its Branches 9 A Bit about Algorithms 11 Critical Success Factors for AI Initiatives 12 Purpose and Structure of the Book 13 References 14 Chapter 2: Building a Framework for Applying AI 15 Introduction 15 Identifying the Future State 18 Building the Technology Strategy 23 Defining the Business Case 24 Creating the Solution Roadmap 27 Identifying AI Capabilities 28 Establishing a Governance Process 29 Summary 31 References 32 Chapter 3: Transforming Healthcare with AI 33 Introduction 33 Understanding the Macroscopic Factors Driving Smart Capabilities in the Future of the Healthcare Industry 35 The Critical Role of AI in the Healthcare of the Future 38 Personal Health Cloud 40 Smart Hospitals of the Future 42 AI Applications in Healthcare 46 Business Models of the Future in Healthcare 51 Summary 52 References 54 Chapter 4: Transforming Education with AI 55 Introduction 55 Improving Performance through a Learning Ecosystem 57 Understanding the Macroscopic Factors Driving Smart Techniques in the Future of the Education Industry 59 The Critical Role of AI in the Education of the Future 62 The Changing Landscape of Learning at Various Levels 70 Executive Education in AI 74 Summary 76 References 77 Chapter 5: Transforming Transportation with AI 79 Introduction 79 Understanding the Macroscopic Factors Influencing the Future of the Transportation Industry 81 How AI Will Change the Transportation Industry of the Future 83 Impact of Autonomous Driving Beyond Transportation 92 Summary 93 References 94 Chapter 6: Transforming Retail with AI 95 Introduction 95 Understanding How and Why the Retail Industry Has Been Changing 96 How AI Will Change the Retail Industry of the Future 99 Summary 110 References 111 Chapter 7: Transforming Financial Services with AI 113 Introduction 113 How AI Will Change the Financial Services Industry of the Future 114 Summary 122 References 124 Chapter 8: Transforming the Built Environment with AI 125 Introduction 125 Understanding Why the Built Environment Is Changing 127 Defining a Digital Building 132 How AI Will Change the Built Environment of the Future 135 The Future of Building Systems and Technologies with AI 144 Summary 148 Chapter 9: Transforming Smart Cities with AI 151 Introduction 151 Enablers for AI in Smart Cities 153 Applications of AI in Smart Cities 156 Best Practices for AI Initiatives in Smart Cities 162 References 166 Chapter 10: Transforming Government and Citizen Services with AI 167 Introduction 167 How AI Will Change the Government and Citizen Services of the Future 169 Creating a National AI Agenda 175 Summary 177 Chapter 11: Building the Right Technology Landscape 179 Introduction 179 The Data Platform for AI 180 Analytical Engine 185 Multi-agent Systems and AI 186 Adaptive User Experiences 188 Software-Defined General-Purpose Gateways 189 Technology Partner Ecosystem 190 Summary 190 Chapter 12: Dealing with Ethics, Privacy, and Security 193 Introduction 193 Ethics 194 Privacy 197 Cybersecurity 199 AI in Cyber-Defense 204 Summary 205 References 206 Chapter 13: Building the Partner Ecosystem for AI-Driven Transformation 207 Introduction 207 Building the Partner Strategy 208 Developing the Three-Dimensional Capability Model 214 Building a Partner Selection Framework 215 Managing Partner Engagements 218 Monitoring Partner Effectiveness 222 Summary 223 Chapter 14: Building Winning Teams for AI-Driven Transformation 225 Introduction 225 Identifying What Makes AI-Driven Digital Businesses Different 226 Building the Key Capabilities 227 Solving the Leadership Question: CDO/CIO/CTO? 234 Organizing Teams for Success 237 Motivating the Individuals and Managing the teams 240 Summary 242 References 243 Chapter 15: Managing Change for AI-Driven Transformation 245 Introduction 245 Understanding Changes Caused by AI 246 The Significance of Changes 248 Applying the IMMERSE Framework for Managing Change 249 Creating Stakeholder-Groups to Drive Change 255 Preventing Barriers to Change Management 256 Summary 257 References 258 About the Authors 259 Index 261.