Chapter 1: The Nature of Negotiation Chapter 2: Strategy and Tactics of Distributive Bargaining Chapter 3: Strategy and Tactics of Integrative Negotiation Chapter 4: Negotiation: Strategy and Planning Chapter 5: Ethics in Negotiation Chapter 6: Perception, Cognition, and Emotion Chapter 7: Communication Chapter 8: Finding and Using Negotiation Power Chapter 9: Influence Chapter 10: Relationships in Negotiation Chapter 11: Agents, Constituencies, and Audiences Chapter 12: Coalitions Chapter 13: Multiple Parties and Groups in Negotiations Chapter 14: Individual Differences I: Gender and Negotiation Chapter 15: Individual Differences II: Personality and Abilities Chapter 16: International and CrossCultural Negotiation Chapter 17: Managing Negotiation Impasses Chapter 18: Managing Difficult Negotiations Chapter 19: ThirdParty Approaches to Managing Difficult Negotiations Chapter 20: Best Practices in Negotiations.