1. Preparation (Setting objectives, The HIT table, The successful negotiator)2. Setting objectives (Prioritizing objectives, Drawing up the agenda, Getting to know the other side)3. The meeting (Invitation to a meeting, Last-minute changes to the agenda, The meeting's goals, The best approach)4. Proposals (Making a proposal, Responding to a proposal, Offering a counterproposal)5. A new offer (Types of negotiation, Clarifying positions, Introducing new ideas, Resolving differences)6. Dealing with deadlock (Handling conflict, Dealing with differences, Settling matters)7. Agreement (Finalizing the agreement, Setting up an action plan, Closing)AppendixTest yourself!Partner files Partner APartner files Partner BAnswer keyTranscriptsUseful phrases.