Introduction xxi Assessment Test xxix Answers to Assessment Test xxxviii Chapter 1 Introducing Teams 1 Using Teams: The Basics 3 Accessing Teams 9 O365 E3 Trial 10 Customer Immersion Experience 10 Fully Paid E3 10 Using Teams as Part of O365 10 Home User Plans 12 Small/Medium Business Plans 12 Enterprise Plans 13 Managing Teams 15 Management Tools 15 Policy Management 24 Summary 26 Exam Essentials 27 Exercises 28 Review Questions 30 Chapter 2 Getting Teams Up and Running 33 Migrating from Skype for Business 34 Coexistence Modes 36 Interoperability 42 Coexistence Modes and Migration/Upgrade Paths 46 Meeting Migration Service 48 Managing Skype for Business to Teams Migrations 51 Preparing Your Network for Teams 57 Internet Breakout 58 Networking Best Practices 59 Network Quality 64 Network Capacity 73 Deploying Clients Required for Teams 84 Clients 84 Devices 88 Summary 99 Exam Essentials 99 Review Questions 106 Chapter 3 Teams Core Functionality 111 Creating Teams 112 Teams Memberships 114 Types of Teams and Discoverability 116 Making a Team from Scratch 118 Upgrading an Existing Resource to a Team 127 Org-Wide Teams 134 Managing Features Inside Teams 139 Messaging Policies 139 Managing Channels 148 Managing Settings in a Team 152 Manage Settings for Teams 156 Managing Guests and External Access 162 External Access vs. Guest Access 162 Managing External Access 165 Managing Access for Guest Users 166 Reviewing Guest Access 173 Meetings with Teams 173 Teams Meetings 174 Teams Live Events 188 Summary 196 Exam Essentials 197 Exercises 199 Review Questions 207 Chapter 4 Advanced Teams Functionality and Management 213 Admin and User Management 214 Teams Admin Roles 215 Manual Team Membership 223 Dynamic Membership 225 Access Reviews 231 Lifecycle and Governance 236 Team Templates 236 Group Creation Policies 242 M365 Group Naming Policy 247 M365 Group Expiration 252 Archiving, Deleting, and Restoring Teams 255 Data Security and Compliance 260 Sensitivity Labels 260 Retention Policies 267 Data Loss Prevention Policies 272 Segmentation and Information Barriers 279 eDiscovery 286 Security and Compliance Alerts 297 Teams Apps 302 App Policies 304 Using Custom Apps 311 Summary 315 Exam Essentials 316 Review Questions 326 Chapter 5 Adding Telephony 331 Phone System Overview 333 Delivery Method 333 Licensing 336 Number Types 339 Device Types 339 Emergency Calling 341 Phone System Delivery 351 Calling Plans 351 Direct Routing 365 Controlling Phone System Features 380 Calling Features 380 Calling Workflows/Voice Apps 389 Summary 407 Exam Essentials 408 Exercises 410 Review Questions 417 Chapter 6 Review Usage and Maintain Quality 421 Adoption and Deployment Approach 422 Deployment Planning 423 User Adoption 425 Monitoring Collaboration 427 Teams Usage Reports 428 Microsoft 365 Usage Reports 433 Monitoring Telephony 434 Call Analytics 437 Call Quality Dashboard 441 Summary 451 Exam Essentials 452 Exercises 453 Review Questions 456 Appendix Answers to Review Questions 459 Chapter 1: Introducing Teams 460 Chapter 2: Getting Teams Up and Running 460 Chapter 3: Teams Core Functionality 463 Chapter 4: Advanced Teams Functionality and Management 465 Chapter 5: Adding Telephony 467 Chapter 6: Review Usage and Maintain Quality 470 Index 471.