Introduction xv Chapter 1 Getting to Know Microsoft Teams 1 Overview of Microsoft Teams 1 Key Benefits of Microsoft Teams 2 Teams for Work 3 Teams for Home 10 Teams for Education 11 Microsoft Teams Collaboration and Acknowledgment 17 Environmental Readiness and User Adoption 18 Teams Adoption 18 Teams Architecture 21 Teams and Microsoft 365 21 The Bottom Line 22 Chapter 2 Teams, Channels, Chats, and Apps 25 Overview of Teams, Channels, Chats, and Apps 25 Teams and Channels 25 Chats 33 Teams Apps 37 Best Practices 40 Team Membership and Roles 41 Creating and Managing Teams 42 Org-wide Teams 43 Team Settings 45 Best Practices 56 Working with Channels 59 Creating Channels 59 Channel Moderation 59 Sending Messages in a Channel 60 Sending Announcements in a Channel 60 Cross-Post a Channel Conversation 63 Best Practices 63 Teams Templates 66 User Presence in Microsoft Teams 70 Status Duration Setting 70 The Bottom Line 72 Chapter 3 Meetings and Conferencing 73 Overview of Meetings and Conferencing 73 Meetings and Conferencing Prerequisites 74 Meetings in Teams 74 Private Meetings vs. Channel Meetings 74 Scheduling a Meeting 78 Joining a Meeting 83 Using Video in Microsoft Teams 87 Recording a Meeting 91 Meeting Notes 93 Meeting Etiquette and Tips 94 Calls in Teams 95 Turn a Chat into a Call 95 Adding Additional People to Call Started from Chat 96 See Your Call History 97 Recommendations and Tips 98 Live Events 98 Event Group Roles 98 Live Event Permissions 100 Scheduling 101 Production 101 Streaming Platform 102 Enterprise Content Delivery Network 103 Attendee Experience 103 Live Event Usage Report 103 Webinars 103 Breakout Rooms 104 Audio Conferencing 105 What Is Audio Conferencing? 105 Conferencing Bridges and Phone Numbers 105 The Bottom Line 105 Chapter 4 Extending Teams with Apps 107 Teams App Platform 107 Core Workloads and Extensible Platform 107 Types of Apps in Microsoft Teams 108 Understanding Apps in Teams 109 Teams App Capabilities 109 Apps Scope 117 Personal Apps 117 Microsoft Apps 117 Third-Party Apps 118 Extending with Custom Apps 121 Teams App Templates 121 Power Platform (Low/No Code) 133 Microsoft Teams App Development Platform 146 The Bottom Line 147 Chapter 5 Administering Teams 149 Teams Administrator Roles 149 Teams Admin Center 150 Teams Menu 150 Teams Policies 154 Update Policies 157 Teams Templates 157 Template Policies 159 Meetings Menu 160 Conference Bridges 161 Meeting Policies 161 Meeting Settings 166 Live Events 168 Messaging Policies Menu 169 Users Menu 171 Guest Access and External Access 171 Teams Settings 172 Teams Apps Menu 176 Manage Apps 176 Permission Policies 177 Setup Policies 180 Customize Store 181 Analytics & Reports Menu 187 The Bottom Line 188 Chapter 6 Security, Compliance, and Governance 191 Security 191 Identity Models and Authentication 191 Multi-Factor Authentication 192 Safe Links 192 Compliance and Governance 195 Information Retention 196 Information Barriers 197 Retention Policies 198 Retention Policies for Microsoft Teams 199 Communication Compliance 200 Communication Compliance in Microsoft Teams 201 Policy-Based Recording for Calls and Meetings 204 Sensitivity Labels 205 Data Loss Prevention 212 Privacy and Microsoft Teams 218 Data Location in Microsoft Teams 218 The Bottom Line 219 Appendix A Accessing Teams 221 Microsoft Teams App 221 Browser Client 221 Desktop Client 225 Mobile Client 230 Appendix B The Bottom Line 235 Chapter 1: Getting to Know Microsoft Teams 235 Chapter 2: Teams, Channels, Chats, and Apps 236 Chapter 3: Meetings and Conferencing 237 Chapter 4: Extending Teams with Apps 239 Chapter 5: Administering Teams 239 Chapter 6: Security, Compliance, and Governance 240 Index 241.