ContentsForeword xivPreface xviiAcronyms xixC H A P T E R 11The Future of Public Transportation GloballyPublic Transport Is an Investment Not a Cost 4P A R T I -- P E O P L EC H A P T E R 2The Future of Customer Experience 13Transit Testimonials 14Veronica 14Chai 15Jim 17Cass 18Tiana 19Veronica 21Chai 21Jim 22Cass 23Tiana 24Conclusion 25© 2024 SAE InternationalContentsviC H A P T E R 3The Future of Transportation Leadership 27History and Context 28Five Traits of the Future Transportation Leader 29Conclusion 37C H A P T E R 4The Future of Workforce Shortages, MentalHealth, Assault, and Rebuilding Ridership 39Cybersecurity 39Workforce Shortage 42Operator Mental Health 44Rebuilding Ridership 46Assault 49C H A P T E R 5The Future of Labor Shortages andSuccession Planning 53The COVID Pandemic 54Sector Wars 54Workforce Dynamics 55P A R T I I -- M O D A L F U T U R E SC H A P T E R 6The Future of Bus Transportation 61Zero-Emissions Transition 63AVs 65Mobility as a Service (MaaS) and Shared Mobility 65Smart Infrastructure 66Contents viiCommercial Driver''s License (CDL) Reform 66Transit Technology 67The Workforce 67C H A P T E R 7The Future of AVs 71Advancement of Transportation Technology 72Ultimate Urban Circulator (U2C) Program 74Challenges and Special Considerations 75Conclusion 78C H A P T E R 8The Future of High-Speed Rail 81Overview of High-Speed Rail and Intercity Travel 82Environmental and Economic Benefits of High-Speed Rail 85High-Speed Rail in the US 85C H A P T E R 9The Future of Public TransportationContracting 91A Changing World 91We Need to Constantly Innovate and Adapt 93We Need to Invest Heavily in Diversity, Equity, and Inclusion 94We Need to Share and Deliver on Zero-Emissions Expertise 95We Need to Encourage Ridership to CO2L* the Planet(Become *CO 2 Light) 96C H A P T E R 1 0The Future of Integrated Mobility 99Integrated Mobility Systems 99Improving Customer Experience 102Conclusion 103ContentsviiiC H A P T E R 1 1The Future of Paratransit 105How Paratransit Came to Be 106Change Came Slowly, but It Came 109Where Next on Paratransit? 110From Yes or No, to When? 110From Advanced Reservations to Trips On-Demand 111From "One Size Fits Most" to a More Customized Approach 115From a Stand-Alone Mode to an Integrated Service 117From an ADA Checklist to an Equity Lens 118What about Autonomous Paratransit? 120From ADA Compliance to Service Equity 122C H A P T E R 1 2The Future Transit Safety 125Public Transportation Safety and Security 126Conclusion 132C H A P T E R 1 3The Future of Smart Infrastructure AssetManagement 135Today''s Transit Yard: Current Challenges 137Vehicle Intake: Entering the Yard 137Service Line Work and Walking the Yard 137Yard Management: Real-Time Vehicle-Locating System 139Vehicle Entry and Routing 139Automatically Detecting Vehicle Servicing 140Charging and Fueling Management 140Integrating into Your Central EAM System 141Benefits of the Automated Maintenance Yard 142Contents ixC H A P T E R 1 4The Future of Rail Fleet Maintenance 145In-House Maintenance Versus Outside Service Providers 145Moving Away from a 10- or 20-Year Overhaul to a 30-YearLifecycle That Is More Reliable 147The Rail Maintenance Industry Needs Leaders Not JustManagers 149C H A P T E R 1 5The Future of Automation in Heavy Rail 155Advantages of Automated Systems 157Points to Consider When Implementing AutomatedPassenger Train Systems 158Success of Automated Passenger Train Systems across theGlobe 160Conclusion 162C H A P T E R 1 6The Future of Mobility as a Service 165Simplifying the Digital Experience 165So What Is MaaS? 166Tech to Unlock Societal Goals 168Try UM First 169Investing in Your People and Services 170UM Extends Your Digital Brand 171Policy Management at the Decision Point 172Applying Subsidy to Your Mobility Marketplace 173Fostering Regional and Rural Mobility 173Enabling Next-Gen Autonomous Cities 174MaaS Is Alive 176ContentsxP A R T I I I -- Z E R O - E M I S S I O N S V E H I C L E SC H A P T E R 1 7The Future of Zero-Emission Transformation 179Why Prioritize People 180Take a Holistic Approach 181Start with the Enablers 181Plan with Some Basic Principles 185Chart the Technical Pathways to Delivery 187It Comes Down to People 190C H A P T E R 1 8The Future of ZEB and Hydrogen-FueledBuses 191EcoLiners 193Hydrogen-Fueled Cell Bus 195What about Hydrogen? 197Key Learnings 198Conclusion 199C H A P T E R 1 9The Future of How Hydrogen-Fueled BusesWork 201Storage 202Safety 203Buildings 203Fueling Infrastructure 204H2 Generation vs Delivery 204Fueling Speed 205Biden''s H2 Earth Shot 205Contents xiC H A P T E R 2 0The Future of EVs 207Emissions from Transportation 208Challenges and Advantages 208Transition to ZEVs 212C H A P T E R 2 1The Future of Equity, Climate Change,and EVs 213Transition to EVs 213Equity 215Conclusion 218P A R T I V -- D A T AC H A P T E R 2 2The Future of Contactless Paymentsand Big Data 221What Does the Future Look Like for Transport? 222Autonomy 223Customer Information 224Apps vs Data 224And What about the Apps Themselves 225Transport Planning 226Payments 227Conclusion 229C H A P T E R 2 3The Future of Data and AI 231Background 231Successful Agencies are Integrating Their Data 233ContentsxiiCurrent AI Applications in the Industry 234Advanced AI Example in the Industry 236Future Advancements of AI in the Industry 238Generative AI System Policy and Cautions 240Conclusion: Way Forward 241C H A P T E R 2 4The Future of Cybersecurity of Vehiclesand Infrastructure 245Guarding against Cyberattacks 246Improving Transportation Industry Security 249Conclusion 251P A R T V -- F U N D I N G A N D F A R I N GC H A P T E R 2 5The Future of Transit Funding 255Congestion Pricing and Tolling 258Tolling 259Other Potential Funding Sources 260Conclusion 261C H A P T E R 2 6The Future of Zero Fares 263Free Fares in the Merrimack Valley--How We Got Here 264Finance 265Operations 268Performance 268Rider Experience 269Workforce 272Societal Benefit 273The Future of Fare-Free Transit 275Contents xiiiC H A P T E R 2 7The Future of Faring 279Revenue Used to Replace Fares Should Be Used to ExpandService 280The Money Just Is Not There to Remove Fares 281Transit Can Address Equity without Removing Fares 282Do Not Sacrifice Fare Revenue for Outdated Practices 283The Best Systems around the World Collect Fares 284A Community-Based Approach to Fares 285P A R T V I -- G E O G R A P H I C F U T U R E SC H A P T E R 2 8The Future of Rural/Tribal Transportation 289Future of Public Transportation 290Conclusion 297C H A P T E R 2 9The Future of Transportation in Brisbane,Australia 299Brisbane''s New Metro 300C H A P T E R 3 0The Past, Present, and Future of US FederalTransportation Funding 303Epilogue--July 2023 313Infrastructure Investment and Jobs Act (IIJA) 314Transportation Appropriations Acts (THUD) 315Public Transit Agencies Face Severe Fiscal Cliff June 2023 317Index 319About the Author 327.