Preface Editors List of Contributors 1 Introduction to Patient Safety and Medical Errors NAKUL KATYAL 2 Developing an Outline for Patient Safety Curriculum NAKUL KATYAL 3 Understanding System Errors Section 1 Human Factors Engineering Clinical Vignette 1: Every Sound Alarms DANISH KHERANI Clinical Vignette 2: Man and His Machine AHMER ASIF Clinical Vignette 3: Expensive Gift ANUDEEP YELAM Section 2 Communication Issues Clinical Vignette 1: Doctors Are from Mars and Nurses Are from Venus! TRIPTI CHOPADE Clinical Vignette 2: Different Paths Yet the Same Goal TRIPTI CHOPADE Clinical Vignette 3: It Was Erik¿s Fault! TRIPTI CHOPADE Clinical Vignette 4: You Are Not Alone! TRIPTI CHOPADE Section 3 Culture of Patient Safety Clinical Vignette 1: A Husband¿s Worst Nightmare EMILY BAILEY Clinical Vignette 2: A Big No-No EMILY BAILEY Clinical Vignette 3: Alice in Wonderland NIDHI SHANKAR KIKKERI, LAURA QI, AND SHIVARAJ NAGALLI Clinical Vignette 4: A Doctor¿s Curse SUGANIYA SRIKANTHAN Clinical Vignette 5: The Real Price of Smoking? AHMER ASIF Clinical Vignette 6: A Rainy Night NIDHI SHANKAR KIKKERI AND LAURA QI Clinical Vignette 7: Customer Service 101 KEERTHANA KUMAR Clinical Vignette 8: The Empty Crash Cart KEERTHANA KUMAR Clinical Vignette 9: A Punch in the Face SIREESHA MURALA Clinical Vignette 10: As the Kings So Are the Subjects SIREESHA MURALA Clinical Vignette 11: The Encrypted Message KEERTHANA KUMAR Section 4 Electronic Medical Records and Patient Safety Clinical Vignette 1: Rubik¿s Cube ANUDEEP YELAM Clinical Vignette 2: A Hurried Miss ANUDEEP YELAM Clinical Vignette 3: A Case of Mistaken Identity ANUDEEP YELAM 4 Understanding Diagnostic Errors Clinical Vignette 1: Is First Love the True Love? HARLEEN KAUR Clinical Vignette 2: Experience Is the Teacher of All Things or Is It? HARLEEN KAUR Clinical Vignette 3: The Man with the Black Coat HARLEEN KAUR Clinical Vignette 4: Don¿t Question Me! HARLEEN KAUR Clinical Vignette 5: Trouble with the Curve HARLEEN KAUR Clinical Vignette 6: The New Epidemic HARLEEN KAUR 5 Understanding Human/Provider Errors Clinical Vignette 1: Does Age Bring Wisdom? HARLEEN KAUR Clinical Vignette 2: The Zero-Sum Game HARLEEN KAUR Clinical Vignette 3: Do We Owe our Patients our Lives? HARLEEN KAUR 6 Tools and Strategies for Quality Improvement and Patient Safety: A Primer for Healthcare Providers ANUDEEP YELAM AND RAGHAV GOVINDARAJAN Index.