About the authors; Introduction 1. The context of nursing care 1.1 Introduction 1.2 Defining health 1.3 Social needs 1.4 Holistic care 1.5 What are the driving forces behind policy direction? 2. Communication 2.

1 Introduction 2.2 Models for communicating effectively 2.3 Non-verbal communication 2.4 Negative communication and malignant social psychology 2.5 Positive communication 2.6 Tools for communication 2.7 The role of technology in nurse-patient communication 3. Decision-making in the ASPIRE process 3.

1 Introduction 3.2 Decision-making models and tools 3.3 Complex decisions 3.4 Considerations for making good decisions 3.5 Model for effective decision-making 4. Assessment 4.1 Introduction 4.2 Defining assessment 4.

3 Models of care and assessment 4.4 How do we assess people's needs? 4.5 The purpose of assessment 4.6 Assessment in context 4.7 Types of information to be collected 4.8 Patient involvement in the assessment process 4.9 Tools for assessment 5. Planning 5.

1 Introduction 5.2 Goal setting 5.3 Integrated care 5.4 Writing care plans and keeping records 5.5 The practicalities of care planning 6. Implementation 6.1 Introduction 6.2 Person-centred care 6.

3 Types of intervention 6.4 Evidence-based practice 6.5 Patient and carer involvement 7. Review and evaluation 7.1 Introduction 7.2 The purpose of evaluation 7.3 Evaluating individual care 7.4 Quality assurance of individual care 7.

5 Quality assurance of services 8. Conclusion and future challenges 8.1 Introduction 8.2 Globalisation 8.3 Technological change 8.4 Power Appendix 1: Detailed mapping to Future Nurse: Standards of proficiency for registered nurses Appendix 2: The use of collaboration - an example Appendix 3: The single assessment process Appendix 4: What is abuse? References; Index.