List of figures List of tables List of in practice case studies Contributors Preface Part One: International human resource development and learning 01 International human resource development John P Wilson Learning outcomes Introduction Defining education, training, development and learning Human resource development Human capital Conclusion Questions for reflection Further information sources References 02 Strategic human resource development Thomas N Garacan and Ronan Carbery Learning outcomes Introduction Defining strategic HRD Understanding the contribution of SHRD to individual and business performance Theoretical models of SHRD Facilitating and enabling conditions for SHRD in organizations Conclusion Further information sources References 03 What is learning? John P Wilson Learning outcomes Introduction Defining learning Behaviourism Cognitivism Social learning Humanistic learning Cognitive science and learning Conclusion Questions for reflection Further information sources References Part Two: Organizational Learning 04 Change management and organizational development John P Wilson Learning outcomes Introduction Competition and the nature of change Organization development Strategies for change and organization development Conclusion Questions for reflection Further information sources References 05 Knowledge management Eduardo Tomé Learning outcomes Introduction Concepts Historical perspective The knowledge-management perspective on intangibles Conclusion Questions for reflection Further information sources References Part Three: National and international learning, education, training and human resource development 06 National systems of education John P Wilson Learning outcomes Introduction Education systems A brief history of UK education State intervention in early UK education Education for all Improving the US education system Improving the UK''s education system: the race to the top The social benefits of education Equality of educational opportunity Conclusion Questions for reflection Further information sources References 07 UK vocational education and training John P Wilson Learning outcomes Introduction A brief history of UK vocational education and training The UK vocational education and training system HRD roles Conclusion Questions for reflection Further information sources References 08 European vocational education and training Martin Mulder Learning outcomes Introduction VET in Europe - CVT - HRD - LLL: fading boundaries European VET and national systems of education: wide diversity Conclusion Questions for reflection Further information sources References 09 National human resource development strategies: comparing Brazil, Russia, India and China Alexandre Ardichvili, Elena K Zavyalova and Vera N Minina Learning outcomes Introduction National human resource development NHRD in Brazil NHRD in Russia NHRD in India NHRD in China NHRD in BRICs: comparative analysis Conclusion Questions for reflection Further information sources References 10 International development: policy learning as an approach to VET reform in transition and development countries Sören Nielsen and Madlen Serban Learning outcomes Introduction The mission and role of the European Training Foundation From policy lending and borrowing towards policy learning VET policy challenges for countries in transition What can HRD policies learn from learning theories? Policy learning: applying the changing learning paradigm for facilitation of policy advice on VET reform in transition countries Policy learning in action: Phase I 2007-08: examples from Kyrgyzstan, Morocco and Turkey Policy learning in action: Phase II 2010 onwards: The Torino Process and evidence-informed policy development Conclusion Questions for reflection Notes Further information sources References 11 Capacity development and human resource development Dalia Al-Zendi and John P Wilson Learning outcomes Introduction The evolution of capacity building and capacity development Defining capacity building and capacity development Capacity development for all nations Development as freedom The capacity development process Capacity building/capacity development and human resource development United Nations Development Programme The United Nations'' Human Development Index Development for well-being The challenges facing capacity development Development and sustainability Capacity development results framework Conclusion Questions for reflection Further information sources References Part Four: The training cycle Part Four A: Identification of learning needs 12 The identification of learning needs Richard Palmer, Allan Claudius Queiroz Barbosa, Leandro Pinheiro Cintra, Júnia Marçal Rodrigues and Juliana Barbosa e Oliveira Learning outcomes Introduction Undertaking a learning needs analysis Needs at the organizational level Needs at the departmental level Needs at occupational levels Needs at the individual level Defining the training priorities Conclusion Questions for reflection Further information sources References Part Four B: Design 13 Designing learning events David Simmonds Learning outcomes Introduction Objectives Learners Content Location Time Methods Resources Conclusion Questions for reflection References 14 Working in multicultural and multilingual environments: HRD professionals as learning and change agents in the global workplace Maria Cseh and Beatriz Coningham Learning outcomes Introduction What is a global workplace? What is the role of HRD professionals in the global workplace? How should the role of HRD professionals be enacted in the global workplace? What are the HRD approaches to learning and change in the global workplace? Conclusion Questions for reflection Further information sources References Part Four C: Delivery 15 Delivering training John Kirkham and Jacqueline Pattison Learning outcomes Introduction Where to begin Setting the learning environment Working with learning objectives and session plans Learning activities Delivery styles Feedback Coaching during the workshop Team building in the classroom Motivation to learn Principles of self-development ''Joint learning'' for management, staff and staff representatives Legislation and the learning environment Dealing with difficult scenarios Conclusion Questions for reflection Further information sources References 16 Informal, non-formal and work-based methods of learning Jacqueline Pattison, John Kirkham and Mariana Gabriela Hudrea Learning outcomes Introduction Is investment in formal learning worthwhile? Formal, informal and non-formal learning Lifelong learning and lifewide learning A-Z of learning, training and development methods Conclusion Questions for reflection Further information sources References 17 Coaching and mentoring Stephanie T Sturges Learning outcomes Introduction Coaching and mentoring Types of coaching and mentoring Qualities and skills of coaching and mentoring Models of coaching Developmental or transformational coaching and mentoring Conclusion Questions for reflection Further information sources References Part Four D: Evaluation 18 Assessment and evaluation Tanuja Agarwala Learning outcomes Introduction Definition Significance Objectives Evaluation approaches Choosing criterion measures Kirkpatrick''s model of training evaluation (1959) Training evaluation: monetary benefits Experimental designs E-training evaluation Conclusion Questions for reflection References Part Five: Managing HRD 19 Leadership and management development Ronan Carbery and Thomas N Garavan Learning outcomes Introduction Management and leadership development: the same or different? The context of management and leadership development Management and leadership competency models Selecting management and leadership development strategies Evaluating management and leadership development Conclusion Questions for reflection Furth.