Chapter 1 Why Look at Great? Chapter 2 It's People, Not Programs Chapter 3 The Power of Expectations Chapter 4 If You Say Something, Mean It Chapter 5 Prevention versus Revenge Chapter 6 It Is More Than Relationships Chapter 7 Choose The Right Mode Chapter 8 High Expectations--for Whom? Chapter 9 Who Is the Variable? Chapter 10 Focus on Students First Chapter 11 Ten Days Out of Ten Chapter 12 Be the Filter Chapter 13 Don't Need to Repair--Always Do Repair Chapter 14 The Ability to Ignore Chapter 15 Intentionalness Chapter 16 Base Every Decision on the Best People Chapter 17 In Every Situation, Ask Who Is Most Comfortable and Who Is Least Comfortable Chapter 18 Put Yourself in Their Position Chapter 19 What About These Darn Standardized Tests? Chapter 20 Make It Cool to Care Chapter 21 Clarify Your Core Nineteen Things That Matter Most.