Contents: Foreword, Ken Catchpole; Patient safety culture - setting the scene, Patrick Waterson. Part I Background and Theory: Organisational safety culture principles, Frank Guldenmund; Patient safety culture and organisational behaviour: integrating error, leadership and the work environment, Zenobia Talati and Mark Griffin; Safety culture dimensions, patient safety outcomes and their correlations, Kenji Itoh, Henning Boje Andersen and Kim Lyngby Mikkelsen; Looking behind patient safety culture: organisational dynamics, job characteristics and the work domain, Denham L. Phipps and Darren M. Ashcroft; Creating a safety culture: learning from theory and practice, Ruth McDonald and Justin Waring. Part II Methods and Tools: Improving safety culture in healthcare organisations, Jane Carthey; Assessing psychometric scale properties of patient safety culture, Jeanette Jackson and Theresa Kline; Patient safety indicators as tools for proactive safety management and safety culture improvement, Teemu Reiman and Elina Pietikäinen. Part III Application and Practice: Safety culture in practice: assessment, evaluation, and feedback, Ã++akil Agnew and Rhona Flin; The use of the Hospital Survey on Patient Safety Culture in Europe, Antje Hammer and Tanja Manser; Lessons from the AHRQ Hospital Survey on Patient Safety Culture, Joann Speer Sorra and James Battles; Safety Attitudes Questionnaire: recent findings and future areas of research, Jason Etchegaray and Eric Thomas; Experiences from a nationwide safety culture measurement using the HSPSC within Belgium, Annemie Vlayen, Ward Schrooten, Johan Hellings, Margareta Haelterman and Hilde Peleman; Patient safety culture in practice - experiences and lessons learnt by University Hospital Zurich, Francesca Giuliani, Mirjam Meier, Maria Helena Kiss and Amanda Van Vegten-Schmalzl; Leadership behaviour and safety culture in the UK NHS: a manager's perspective, Peter Bohan. Part IV Additional Perspectives and Future Directions: A view.