Chapter 1: Global Competition - The Battlefield 1.1 Scope of Business Competition 1.2 Types of Competition 1.3 Forms of Competition 1.3.1 Perfect Competition 1.3.2 Monopoly Competition 1.

3.3 Monopolistic Competition 1.3.4 Oligopoly Competition Chapter 2: Marketing - Position Yourself 2.1 Definitions of marketing 2.2 Practicing Marketing 2.3 Applying the 4p''s of Marketing 2.3.

1 Product 2.3.2 Price 2.3.3 Place 2.3.4 Promotion 2.4 Positioning Yourself in the Business Market 2.

4.1 Positioning Strategies 2.4.2 Developing a position statement 2.4.3 Identifying Current Market Position 2.4.4 Analyzing Competitor Positioning 2.

4.5 Developing a Unique Position Chapter 3: Innovate - Generate and Evaluate 3.1 Business Innovation 3.2 Applying the Four Types of Innovation 3.2.1 Incremental Innovation 3.2.2 Disruptive Innovation 3.

2.3 Architectural Innovation 3.2.4 Radical Innovation 3.3 The Business Innovation Process 3.3.1 Step 1: Idea Generation and Mobilization 3.3.

2 Step 2: Advocacy and Screening 3.3.3 Step 3: Experimentation 3.3.4 Step 4: Commercialization 3.3.5 Step 5: Diffusion and Implementation Chapter 4: Using Information - Leverage Resource 4.1 Information as a Resource 4.

2 Exiting Forms of Information 4.3 Basic Sources of Information 4.4 Leverage Business Information/Knowledge to create Value 4.4.1 Leveraging Business Information 4.4.2 Information in Driving Revenue 4.4.

3 Improving Operational Efficiency 4.4.4 Improving Customer Focus 4.4.5 Gaining Competitive Advantage 4.4.6 Setting Realistic Goals Chapter 5: Technology - Upgrade 5.1 Technology in Business 5.

2 Steps to Follow When Upgrading Your Business Technology 5.2.1 Step 1: Identify Technological Loopholes 5.2.2 Step 3: Pilot Operation 5.2.3 Step 3: Communication Plan 5.2.

4 Step 4: Training 5.2.5 Step 5: Preparing Infrastructure 5.2.6 Step 6: Implementation and Support 5.2.7 Step 7: Performing Upgrade Review 5.3 Benefits of Upgrading Technology in Business 5.

3.1 Increased Productivity 5.3.2 Security of Data 5.3.3 Attracting More Customers 5.3.4 Cost Minimization 5.

3.5 Solving Problems Chapter 6: Human Resources/Cross-Cultural Communication 6.1 Human Resource Development 6.2 Cross-Cultural Communication Awareness 6.3 Focusing HRM Communication towards Business Missions 6.3.1 Strategic Communication 6.3.

2 Communicating Human Resources Benefits and Risks 6.3.3 Functional Implementation 6.4 Creating Effective Communication within the Organization 6.5 Human Resource as a Business Asset 6.5.1 Human Capital 6.5.

2 Possess Skills and Knowledge 6.5.3 Contribution to Profits 6.6 Creating Company Culture That Breeds Success 6.7 Developing Cross-Cultural Communication 6.8 Developing of Cultural Intelligence Chapter 7: Strategic Alliance - Strength in Numbers 7.1 The Spirit of Strategic Alliance 7.2 Establishing a Strategic Alliance 7.

3 Advantages of Strategic Alliance 7.4 Disadvantages of Strategic Alliance 7.5 The Power of Partnerships 7.5.1 Access to new customers 7.5.2 Building brand trust 7.5.

3 Developing New Perspectives 7.3.4 Increased Moral Support 7.6 Types of Strategic Alliances 7.6.1 Procompetitive Alliance 7.6.2 Competitive strategic alliance 7.

6.3 Noncompetitive Strategic Alliance 7.7 Making It Work 7.7.1 Picking a Partner 7.7.2 Structuring the Agreement 7.7.

3 Managing the Deal Chapter 8: Customer Service - Listen to What They Say 8.1 Active Listening to Customers 8.2 How to Listen to Customers 8.3 Importance of Listening to Customers 8.3.1 Improved Relationship with the Customers 8.3.2 Creating New Customers 8.

3.3 Avoiding Crisis 8.4 Keeping the Conversation Going Chapter 9: Implementation, Monitoring & Evaluation - Now What Do We Do? 9.1 Now What Do we Do? 9.2 Implementation 9.2.1 How to carry out a successful implementation 9.2.

2 Communication of the Strategic Business Plan 9.2.3 Developing the implementation structure 9.2.4 Developing Implementation Support Policies and Programs 9.2.5 Budget and resource allocation 9.2.

6 Discharging implementation activities 9.2.7 Avoiding Business Implementation Pitfalls 9.2.8 Weak strategy 9.2.9 Ineffective staff training 9.2.

10 Poor Communication 9.2.11 Poor Follow Through 9.3 Monitoring and Evaluation 9.3.1 Developing monitoring and evaluation strategy 9.3.2 Defining measurable benchmarks 9.

3.3 Communicating Benchmarks 9.3.4 Developing Monitoring Plans 9.3.5 Establishment of the Review Plans 9.4 Benefits of Monitoring and Evaluation in Business Strategies 9.5 Challenges of Monitoring and Evaluation Process Chapter 10: Social Responsibility - Giving Something Back 10.

1 Giving Something Back 10.2 Giving Back for Business 10.3 Ways to Give Back to Society 10.3.1 Getting your employees involved 10.3.2 Setting aside part of the profits 10.3.

3 Being part of the community 10.3.4 Building communities 10.4 Moral obligation and corruption 10.5 Benefits of Giving Back to the Society 10.5.1 Improved Business Reputation 10.5.

2 Attracting talent 10.5.3 Building connections and widening business networks 10.6 The Cost of Ignoring Social Responsibility 10.7 Using Social Responsibility to Build a Sustainable Business 10.7.1 Building your social responsibility strategy around your core competencies 10.7.

2 Recognizing the important social issues to your customers 10.7.3 Motivating your employees 10.8 Bottom line References.