Introduction About the Authors Chapter 1-Human Resource Leadership From Good to Great: The Case of the Portman Ritz-Carlton, Shanghai, China Hospitality Human Resources Leadership The Changing Role of the Human Resources Department The Functions of the Human Resources Department Human Resources Vice President or HR Director Human Resources Proficiencies Human Resources Department and HR Specialists All Leader-Managers are Involved with Human Resources Ethical Leadership Technology in Human Resources Legalize and Following the Law Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise Endnotes Chapter 2-Leading Diverse Employees Introduction Definition of Diversity Physically Challenged Mentally Challenged Race, Ethnicity, and Culture Age and Generational Differences Religion Sexual Orientation Gender Workplace Inclusion Barriers to Communication Diversity Statements and Programs Technology in HR Legalize Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise References Endnotes Chapter 3-Employment and the Law Introduction Federal Laws Affecting Discriminatory Practices Equal Pay Act Title VII of the Civil Rights Act Executive Orders Age Discrimination in Employment Act Vocational Rehabilitation Act Pregnancy Discrimination Act Americans with Disabilities Act (ADA) The Civil Rights Act of 1991 (CRA 1991) Sexual Harassment Immigration Reform and Control Act The Family and Medical Leave Act Domestic Partnerships EEO Enforcement and Compliance Legalize Technology in HR Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise Endnotes Chapter 4-Workforce Planning and Organizing Human Resources Planning Mission Vision Culture and Core Values Core Values Goals Strategic Human Resources Leadership Operational Planning Operational Goal Setting Forecasting Employment Needs (Supply and Demand) Policies, Procedures, and Rules Budgeting Job Analysis The Uses of Job Analysis Job Descriptions Organizing Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise References Endnotes Chapter 5-Recruiting Introduction The Hiring Process Internal versus External Recruiting Internal Recruiting External Recruiting Recruitment Through Advertising Employment Agencies Direct Recruiting Outsourcing Application Forms Technology in HR Electronic Recruiting Effective Recruiting The Importance of Effective Recruiting Legalize Key Points Key Terms Discussion Questions Ethical Dilemma Endnotes Chapter 6-Selection Introduction Continuing the Hiring Process Why Careful Selection Is Important Selection and the Organization Fit Evaluating Candidates The Screening Process Interviewing for Selection Effective Interviews Types of Interviews Interview Questions Questions You Can''t Ask Importance of Interviews Interviewing Tips Employment Testing Types of Employment Tests Truth in Hiring Legal Concerns with Interviewing Reference Checks Final Selection Making the Offer Onboarding Ethical Dilemma Internet Exercise Key Points Key Terms Endnotes Chapter 7-Employee Training Introduction Employee Orientation Training Job Analysis and Training Job Descriptions and Training Determining Training Needs Difficulties in Training Practices Training Goals and Costs A Training Proposal Legalize Training Methods Internships Re-Training Programmed Learning Seminars Cross Training Management Training Programs Evaluating the Training Program Topics Requiring Training Sexual Harassment Serve Safe Hazard Communication Standard Key Points Key Terms Discussion Questions Ethical Dilemma Endnotes Chapter 8-Employee Career Development Introduction Employers'' Role Recruitment, Training, and Progression Employees'' Role Career Progression Self-Reliance HR Technology Motivation The Hawthorne Studies Maslow''s Hierarchy of Human Needs Herzberg''s Motivation-Hygiene Theory McGregor''s Theory X and Theory Y McClelland''s Acquired-Needs Theory Equity Theory Expectancy Theory Legalize Workplace Conditions for Optimal Performance Developing Management and Employees Coaching Key Points Key Terms Discussion Questions Ethical Dilemma Endnotes Chapter 9-Employee Compensation Introduction Compensation Policy Compensation Objectives and Strategies The Labor Market Legal Aspects of Compensation Exempt and Nonexempt Employee Union Influences on Compensation Compensation Tools Wage and Salary Surveys Job Evaluation Pay Grades Price Range for Each Pay Grade Bonuses and Merit Pay Tips and Service Charges Legalize Technology in HR-Electronic Compensation Skill- and Knowledge-Based Pay Comparable Worth and Competency-Based Pay The Pay Plan Managing Remuneration Key Points Key Terms Discussion Questions Endnotes Chapter 10-Employee Benefits and Services Introduction Types of Benefits Benefits Legally Required Social Security and Medicare Workers'' Compensation Unemployment Insurance Family and Medical Leave Legalize Voluntary Employer Paid Benefits Paid Time Off Medical, Optical, and Dental The Patient Protection and Affordable Care Act (PPACA) of 2010 Kinds of Healthcare Plans Healthcare Cost Control Retirement Plans Defined Benefit Plans Defined Contribution Plans 401 K Plans Individual Retirement Plans (IRAs) Disability Insurance Long-Term Care (LTC) Domestic Partner Benefits Benefits for Part-Time Employees Technology in HR Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise Endnotes Chapter 11-Leading High-Performing Employees Introduction Performance Leadership, Coaching, and Employee-Involved Goal Setting Coaching Versus Directing Hiring the Right People Participation Management by Objectives Important Performance Characteristics Measuring Performance Characteristics Evaluations Evaluation Formats Performance Appraisal Problems and Solutions Lack of Follow-Up Legalize Organizational Excellence Baldridge Award How Baldrige Relates Organizational Profile Performance System System Foundation Installing an Organizational Excellence Program Technology in HR Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise Endnotes Chapter 12-Employee Relations Introduction Why Good Employee Relations are Important The Employee Relations Specialist Communication Types of Communication How Communication Works Written Communication Employee Handbooks Memos, Financial Statements, Newsletters, and Bulletin Boards HR Technology Electronic Communication Legalize Meetings Employee Surveys Appeals Procedures Employee Assistance Programs Employee Recognition Programs Recognition Awards Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise References Endnotes Chapter 13-Health and Safety Introduction Legal Aspects of Safety and Health Practices Hazard Communication Standard The Americans with Disabilities Act Workplace Injuries and Diseases/Illnesses Workers'' Compensation Safety Costs Associated with Unsafe Work Environments and Accidents Sexual Harassment Legalize Other Types of Harassment Substance Abuse Guest Safety Security Hospitality Employees and AIDS Key Points Key Terms Discussion Questions Ethical Dilemma Internet Exercise