Kate Vitasek is the founder and managing partner of Supply Chain Visions, a Kirkland, Wash, consulting firm that specializes in supply-chain strategy and education. She is a faculty member at the University of Tennessee's Center for Executive Education and she teaches MBA classes on performance management and lean supply chains at Wright State University. Vitasek also teaches seminars for the Warehouse Education Research Council and is on the peer review board for the Journal of Business Logistics. Mike Ledyard is a veteran executive of international sourcing, manufacture, and importation, as well as the co author of Keeping Score: Measuring the Business Value of Logistics in the Supply Chain. Karl Manrod is professor of management, marketing, and logistics at Georgia Southern University, USA and the director of the Southern Center for Logistics and Intermodal Transportation. Karl is a widely published though leader in the area of performance management.