Thomas Ellermann is a Principal Consultant in Microsoft Consulting Services (MCS), focusing on Service Manager, Operations Manager, and Orchestrator, and deploying cloud projects worldwide. Kathleen Wilson is an Architect for the Microsoft Worldwide Datacenter Center of Excellence Team, where she drives solutions to support private cloud, service provider, and enterprise scenarios. Karsten Nielsen is a Solution Architect for MCS, where he guides companies on how to improve their IT operations using System Center and Service Manager. John Clark is an IT Service Management and System Center Architect with the Microsoft IT Service Management Practice. Series Editor Mitch Tulloch is a Microsoft MVP who supports the IT community working with Microsoft platforms and products.