Preface xi Introduction 1 The Goals of this Book 1 Evolution of Management Theories and Models 3 Conceptual Models: Handle with Care 11 Applying Models in Practice 14 Dilemmas 14 PART 1 SUSTAINABILITY 25 Model 1 Stakeholder Management, Edward Freeman (1984) 29 Model 2 Seven Levels of Sustainability, Richard Barrett (1998) 31 Model 3 The Seven Faces of Mount Sustainability, Ray Anderson (1999) 33 Model 4 The Bottom of the Pyramid, C.K. Prahalad (2002) 36 Model 5 Cradle to Cradle, William McDonough and MichaelBraungart (2002) 38 Model 6 The Sustainable Value Framework, Stuart Hart andMark Milstein (2003) 40 Model 7 Multiple Stakeholder Sustainability, Fons Trompenaars and Peter Woolliams (2010) 43 Reflections on Sustainability 47 PART 2 INNOVATION AND ENTREPRENEURSHIP 73 Model 8 Flow, Mihaly Csikszentmihalyi (1975) 77 Model 9 Adaption-Innovation Inventory, Michael Kirton (1976) 79 Model 10 The Entrepreneurial Process, Jeffry Timmons (1989) 81 Model 11 Disruptive Innovation, Clayton Christensen (1995) 84 Model 12 Serious Play, Michael Schrage (1999) 86 Model 13 Open Innovation, Henry Chesbrough (2003) 88 Model 14 Reverse Innovation, Vijay Govindarajan (2009) 91 Reflections on Innovation and Entrepreneurship 93 PART 3 STRATEGY AND POSITIONING 123 Model 15 Product/Market Growth Matrix, Igor Ansoff (1957) 127 Model 16 3C: Company, Customer, Competition, Kenichi Ohmae (1975) 129 Model 17 Crafting Strategy, Henry Mintzberg (1978) 132 Model 18 Five Forces, Michael Porter (1979) 134 Model 19 7S: Tom Peters, Robert Waterman, Julien Phillips (1980) 136 Model 20 Core Competencies, Gary Hamel and C.K. Prahalad (1990) 138 Model 21 Brand Equity, David Aaker (1991) 141 Model 22 Value Discipline, Michael Treacy and Fred Wiersema (1993) 143 Model 23 Blue Ocean Strategy, W. Chan Kim and Renée Mauborgne (2005) 145 Reflections on Strategy and Positioning 149 PART 4 DIVERSITY OF CULTURES 177 Model 24 Myers-Briggs Type Indicator (MBTI), Isabel Briggs Myers and Katharine Cook Briggs (1962) 181 Model 25 Corporate Culture, Charles Handy and Roger Harrison (1976) 183 Model 26 Hofstede''s Cultural Dimensions, Geert Hofstede (1980) 186 Model 27 Belbin''s Team Roles, Meredith Belbin (1981) 188 Model 28 Competing Values Framework (CVF), Robert Quinn andKim Cameron (1981) 190 Model 29 Three Levels of Culture, Edgar Schein (1985) 193 Model 30 Developmental Model of Intercultural Sensitivity (DMIS), Milton Bennett (1986) 195 Model 31 Spiral Dynamics, Don Beck and Chris Cowan (1996) 198 Model 32 Seven Dimensions of Culture, Fons Trompenaars andCharles Hampden-Turner (1993) 201 Model 33 The Colour Theory of Change, Léon de Caluwé andHans Vermaak (2006) 204 Reflections on Diversity and Culture 207 PART 5 CUSTOMERS Model 34 Rokeach Value Survey (RVS), Milton Rokeach (1973) 241 Model 35 Consumer Behaviour, John Howard and Jagdish Sheth (1969) 243 Model 36 3Rs--Retail, Reputation, Relationship, Corstiaan Marinus Storm (1987) 246 Model 37 Strategic Purchasing, Peter Kraljic (1983) 248 Model 38 Total Perceived Service Quality, Christian Grönroos (1984) 250 Model 39 Customer Satisfaction, Noriaki Kano (1984) 252 Model 40 Elaboration Likelihood Model (ELM), Richard Petty and John Cacioppo (1986) 254 Model 41 Service-Profit Chain, James Heskett, Thomas Jones,Gary Loveman, Earl Sasser and Leonard Schlesinger (1994) 257 Model 42 Customer Loyalty, Thomas Jones and Earl Sasser (1995) 259 Model 43 Six Stages of Social Business Transformation, Charlene Li and Brian Solis (2013) 261 Reflections on Customers 265 PART 6 HUMAN RESOURCE MANAGEMENT 291 Model 44 Gainsharing, Joseph Scanlon (1948) 294 Model 45 Two-Factor Theory, Frederick Herzberg (1959) 296 Model 46 Theory X and Theory Y, Douglas McGregor (1960) 299 Model 47 Evolutionary Growth of Organizations, Larry Greiner (1972) 301 Model 48 AMO: Abilities, Motivation, Opportunities, Thomas Bailey (1993) 303 Model 49 HRM Roles, David Ulrich (1997) 306 Model 50 The Happiness Factory, Maurits Bruel and Clemens Colson (1998) 309 Model 51 Contextually Based HR Theory, Jaap Paauwe (2004) 311 Model 52 Competence-Based Employability, Claudia van der Heijde and Beatrice van der Heijden (2006) 314 Reflections on Human Resource Management 317 PART 7 BENCHMARKING AND RESULTS 343 Model 53 Management by Objectives, Peter Drucker (1954) 346 Model 54 BCG Matrix, Bruce Henderson (1968) 348 Model 55 GE-McKinsey Matrix, General Electric and McKinseyConsulting (1971) 350 Model 56 The Value Chain, Michael Porter (1985) 352 Model 57 Identity and Image, Klaus Birkigt and Marinus Stadler (1986) 354 Model 58 Business Process Management (BPM), Michael Hammer (1990) 357 Model 59 Balanced Scorecard, Robert Kaplan and David Norton (1992) 359 Model 60 Social Media ROI Pyramid, Jeremiah Owyang (2010) 361 Reflections on Benchmarking and Results 365 PART 8 LEADERSHIP AND COMMUNICATION 395 Model 61 Managerial Grid, Robert Blake and Jane Mouton (1964) 398 Model 62 Situational Leadership, Paul Hersey and KennethBlanchard (1969) 401 Model 63 Servant Leadership, Robert Greenleaf (1970) 403 Model 64 8-Step Change, John Kotter 405 Model 65 Situational Crisis Communication Theory, TimothyCoombs (1995) 408 Model 66 Level 5 Leadership, Jim Collins (2001) 411 Model 67 Cynefin, David Snowden and Mary Boone (2007) 413 Model 68 Communication and Employee Engagement, Mary Welch (2011) 416 Reflections on Leadership and Communication 419 PART 9 MODELS FOR IMPLEMENTATION 455 Model 69 Ethos, Pathos, Logos, Aristotle (350 BC) 458 Model 70 AIDA, Elias St. Elmo Lewis (1898) 460 Model 71 DuPont Model, Frank Donaldson Brown (1914) 462 Model 72 Continuous Improvement, William Edwards Deming (1948) 464 Model 73 Brainstorming, Alex Osborn (1953) 466 Model 74 Leary''s Rose, Timothy Leary (1957) 468 Model 75 Bi-sociation, Arthur Koestler (1964) 470 Model 76 Small Group Development, Bruce Tuckman (1965) 472 Model 77 360-Degree Feedback, Edward Lawler (1967) 474 Model 78 Lateral Thinking, Edward de Bono (1967) 476 Model 79 The Conscious Competence Ladder, Lewis Robinson (1974) 478 Model 80 FCB Grid, Richard Vaughn (1980) 480 Model 81 SWOT, Heinz Weihrich (1982) 482 Model 82 Means-End Analysis, Jonathan Gutman (1982) 484Model 83 Learning Style Inventory, David A. Kolb (1984) 486 Model 84 Six Principles of Influence, Robert Cialdini (1984) 488 Model 85 Scrum, Hirotaka Takeuchi and Ikujiro Nonaka (1986) 490 Model 86 The Seven Habits of Highly Effective People, Stephen Covey (1989) 492 Model 87 Benchmarking, Robert Camp (1989) 494 Model 88 EFQM Excellence Model, The European Foundation for Quality Management (EFQM) (1991) 496 Model 89 Strategic Dialogue, Mathieu de Vaan, Steven ten Have and Wouter ten Have (1996) 498 Model 90 Strategic Personnel Planning, Gerard Evers and Cornelis Verhoeven (1999) 500 Model 91 Mapping, Bridging, Integrating (MBI), Joseph DiStefano and Martha Maznevski (2000) 502 Model 92 Yellow Box, Mark Raison (2002) 504 Model 93 Elements of Website User Experience, Jesse James Garrett (2002) 506 Model 94 MDA Design for "Gamification," Robin Hunicke, Marc LeBlanc and Robert Zubek (2004) 508 Model 95 Business Model Canvas, Alexander Osterwalder (2008) 510 Model 96 Sustainability Roadmap, Ram Nidumolu, C.

K. Prahalad and M.R. Rangaswami (2009) 512 Model 97 Balancing Transparency, Piet Hein Coebergh andEdi Cohen (2009) 514 Model 98 Blue Leadership, Jan Moen and Paul Ansems 516 Model 99 The Blue Economy, Gunter Pauli (2010) 518 Model 100 Eight Routes for Culture Change, Jaap Boonstra (2013) 520 Reflections on Models for Implementation 523 Conclusion 525 About the Authors 531 Our Thanks 532 Bibliography 533 Sources for the Visualizations of Models 559 Index 567.