"Highly recommended - Ray Tricker is a quality management professional having practised for many years and previously written useful, readable and informative books utilising his theoretical knowledge and practical experience. Ray's latest book follows this tradition. It should help professionals and non-professionals in many fields understand quality management systems to ISO 9001 and ensure theirs operate efficiently delivering value to their organisations and its customers." -- Nigel Moore, Director, Green Leader Limited, UK "Lots of technical books are particularly difficult to understand, as the author is usually aiming the book at a reader who already has an existing, high level of knowledge of the subject. ISO have completely changed the manner in which all Management Systems Standards will be structured in future, so Ray's approach to writing 'A practical guide to standards implementation' has ensured that this book will be ideal not only for management experts, but also for an quality teams and professional auditors as well as academic researchers and students taking business and quality management courses at undergraduate and postgraduate level. A 'must read' for anyone concerned about creating an environment that delivers high quality." -- David Wortham, Director, Rudder Limited "I'm now retired but if I was still working this reference book would take pride of place on my office desktop. The book is very well laid out easy to follow and could save the reader many hours of frustrating work.

" -- John Thorne, retired Senior Buyer for a large international engineering company.