What is Medical Tourism? Programs within the global healthcare domain Medical Travel options Medical Tourism for elective and cosmetic cases Globalized health sourcing for medically necessary services Case Appropriateness Coordinating the Continuum of Care Who are the stakeholders? Patients Foreign and Domestic Hospitals and Physicians Healthcare Accreditation Bodies Many options available from which to choose Insurance Plans and Employers Self-employed individuals Government Ministries of Public Health, Economy, Tourism, and Foreign Export Numerous health policy implications Sustainability implications in the local setting Infrastructure concerns Underwriters, Actuaries, Brokers and Insurance Agencies Legal counsel Immigration officials Medical Tourism Facilitators and Travel /Transportation Providers The Internationally Integrated Health Delivery System Elements of the System Quality and Accreditation Provider Credentialing and Privileging Which standard is required? Marketing the Network Print Web-based Service Line Development Revenue Cycle Implications with Third-Party Reimbursement Preauthorization and Precertification Billing, Coding, Claims submission, Follow up Denials and Appeals Management Investigational and Experimental Procedures New Technology to Some; Standard of Care for Others - But Who Pays? Revenue Management Staff Training and Development Development of the Medical Tourism Network Medical and Hospital Provider Network Development Representative Agreements, Contract Laws, Tax and Currency Issues Reimbursement Agreements with Employers, Insurers and Governments Quality, Safety and Medico-Legal Liability Issues Tort Liability and Negligence Working with Facilitators Fee-for-service Commission-based arrangements Developing a Facilitation Agency In-house The four domains of Medical Tourism Facilitation Travel Agency Operations Web-based and Traditional Marketing International Business Medical Case Management Confidentiality and Patient Medical Privacy and Security Basics you must know and comply with Case Management Prior to Departure On Arrival At Discharge Return to the Gateway City and Coordinated Aftercare Working with Health Plans and Insurance Schemes Major Players United States Australia National Health Service (UK) Canada European Union Others Working Directly with Multinational Employers What is at stake? Employers'' Major Concerns Whom to Approach and how Client Satisfaction Issues After the Trip Satisfied Customers tell O≠ Dissatisfied Customers tell Ten Follow up and defining the value outcome Techniques to encourage repeat business Appendix: Bibliography Additional Resources.