In today's diverse, evolving workplaces, the rules of behavior seem to shift constantly. But good manners are as important as ever. How well you present yourself at interviews, how respectful you are to colleagues, what your social media says about you, what you wear, knowing when to turn off your phone- these unspoken expectations determine who succeeds and who gets sidelined. Blending classic wisdom with new realities, Excuse Me helps you stand out as a true professional in the face of open-plan offices, constant connectivity, generational conflicts, and many other challenges. Drawing on the authors experience teaching business etiquette at top organizations, the book explains how to: Know what to say in the face of incivility, Present a spotless online presence, Accept and embrace differences, Exude a positive attitude, Dress to fit your office culture, Make great first impressions, Collaborate with people of all ages, Adjust to cubicle life, Read nonverbal cues, Become a better listener, Avoid social media blunders, Entertain clients with confidence, And much more Packed with examples of exemplary behaviors and common mistakes, Excuse Me untangles the nuances of good manners, and helps your smooth bumps, promote civility, and get ahead in your career. Book jacket.