With plenty of practical tips, and exercises to practise ommunication techniques, this interactive book is an essential read for anyone who wants to pick up the finer points of real communication.--Clear and crisp diagrams and illustrations makes it a easy read.-Handy little tips all summarized at the end of each chapter, to help to ease the understanding of readers.-Learn how to notice danger zones, and learn tips on how to avoid them-Learn how to build rapport, discern when to use e-mail or pick up the phone and manage conflict between individuals and within a team.-Follow master communicators and trainers, Shirley Taylor and Alison Lester, as they show you how to navigate the waters of business communication. Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships. Shirley Taylor -has established herself as a leading authority in modern business writing and communication skills.

She is the author of six successful books on communication skills, including the international bestseller, Model Business Letters, E-mails and Other Business Documents, which is now in its sixth edition, having sold almost half a million copies worldwide. Alison Lester- Alison's book Present for Success: A fresh, powerful approach to building confidence, developing impact and transforming all your presentations is also part of the Success Skills series. She also writes fiction, and her collection of short stories, Locked Out: Stories Far from Home, was published in Singapore in 2006.  .