1. Appraisal of Processes. 2. Write Down What you Do and Do What You Write Down. Do What You Write Down. 3. Verify That You Are Doing It. The Attributes and Skill Sets of Successful Internal Auditors.

Audit Content and Audit Checkliists. Contract Review. Types of Internal Audits. Routine Periodic Audits. Process Evaluation and Improvement. Diagnose Any Process That is Out of Control. Management-Directed Audit. Follow-up Audit.

Planning and Scheduling and Audit Teams. Planning the Intrnal Audit. Audit Teams. How to Be Audited. Conducting Internal Audits. Conducting Internal Audits to ISO. The Audit Report. Corrective Action.

Closing the Loop and Continuous Improvement. Continuous Improvement. External Auditors. Internal-Auditing Exercises. Conducting the Documentation Audit and Mock Internal Audits. The Documentation Audit. Conducting Mock Internal Audits. Audit Reports.

Corrective Action Requests. The 20 Key Elements of ISO 9001 and The 19 Key Elements of ISO. 4 Quality-System Requirements. Management Responsibility. Quality Systems. Contract Review. Design Control. Document and Data Control.

Purchasing. Control of Customer-Supplied Product. Product Identification and Traceability. Process Control. Inspection and Testing. Control of Inspection, Measuring, and Test Equipment. Inspection and Test Status. Control of Nonconforming Product.

Corrective and Preventative Action. Handling, Storage, Packaging, Preservation, and Delivery. Control of Quality Records. Internal Quality Audits. Training. Servicing. Statistical Techniques. Sample Quality Manual.

Forms Templates. Annotated Mock-Audit Exercises. Instructor's Guide. Instructors Notes. Appendix F: Slide Presentation. ISO-BABBLE and AUDIT-BABBLE. Index.