"I believe there's no neutrality in business (for example, you're either gaining market share or losing it). Likewise, your business success is either enhanced by trust or held back by distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first." --Craig E. Weatherup, CEO, Pepsi-Cola Company "Trust in the Balance is an absorbing discussion of our desperate need to attAnd to the human necessity to feel safe within and without organizations. Shaw has produced an extremely readable and practical guide to paving a trail of trust into the twenty-first century." --Jim Kouzes, coauthor, The Leadership Challenge and Credibility, and chairman and CEO, TPG/Learning Systems "The relationship between organization effectiveness and organization climate is a major issue for leaders and culture setters. Robert Shaw has pinpointed the essential linchpin--trust.

His practical yet profound guide on how to develop and maintain a high-trust organization will be a welcome addition to any manager's bookshelf." --Richard Beckhard , coeditor, The Organization of the Future, and principal, Beckhard Associates "Trust is a critical component in managing change and executing strategy, both so necessary to driving bottom-line results. The dilemma for managers at all levels is that when we need more trust in our organizations to achieve our goals, we are experiencing a loss of trust. Trust in the Balance is a must-read for managers and leaders who want to better understand how to build trust in their organizations and achieve a stronger bottom-line performance." --Eileen Kraus, chairman, Fleet Bank Connecticut.