About the author Acknowledgements How this book works Introduction Part 1: Stop the email time thieves Chapter 1: Take control - stop email dominating your day Chapter 2: Dealing with the backlog after being away Chapter 3: Prioritise to reduce unnecessary email Chapter 4: Save time filing and finding emails Chapter 5: Give to gain more time Chapter 6: Overcoming email addiction Part 2: Communicate more effectively by choosing the right channel Chapter 7: Email is not the only way Chapter 8: Email - exploiting advantages and avoiding disadvantages Chapter 9: When to email and when to talk Part 3: Create excellent emails Chapter 10: Get your email noticed Chapter 11: The right address box Chapter 12: Greetings to engage recipients Chapter 13: Pen your message in plain language Chapter 14: Saying goodbye professionally Part 4 : Managing attachments for extra efficiency Chapter 15: Sending attachments - smart behaviour Chapter 16 Receiving attachments - saving time Part 5: Stay the right side of the law Chapter 17: Email as evidence Chapter 18: Protect yourself from an infection Summary: Keeping your mailbox under control Further reading.