Unit 1. Interpersonal Communication: The Foundation for Patient-safe Communication 1. Communication and Patient Safety: Understanding the Connection 2. Patient-sage Transformational Model of Communication 3. Communicator Perceptions, Self-concept and Self-esteem within the Core of the Transformational Model 4. Creating Common Meaning to Attain Transformational Outcomes 5. Culture and Gender Issues in Patient-safe Communication Unit 2. Nurse-Patient Communication: Patient-safe Communication in Professional Relationships 6.

Introduction to Nurse-Patient Relationships 7. Patient Safety Risk Factors Affecting Communication Climates 8. The Patient-safe Communication Strategy of Touch 9. The Patient-Safe Communication Strategy of Humor 10. Nurse-Patient Relationships During Grief, Mourning and Loss 11. Patient-Safe Communication and Patient Education Unit 3. Healthcare Team Communication: Group Processes and Patient-safe Communication Among Team Members 12. Patient Safety Communication Risk Factors in Nursing Work Systems 13.

Healthcare Team Collaborative Patient-Safe Communication Strategies.