Leadership Defined Leadership and Profound Knowledge Leadership Competencies Leadership, Power, and Followers Leadership and Management Leadership Approaches Leadership Implications Understand the Importance of System Interdependencies Introduction The Organization as an Open System Processes are the Culprit not the People Coordinating and Controlling Processes      Coordination      Control The Leaders Role Understand Why People Behave as They Do Introduction Complexity of Human Nature Group and Organizational Dynamics      Organization Setting and Structure      Task Complexity and Character Interpersonal Skills and Attributes Group Norms and Cohesiveness      Group Development      Group Interaction Patterns      Group Communication      Group Decision Making      Group Task Accomplishment      Group Support Conflict, Competition, and Cooperation Lessons Learned Understand How People Learn, Develop, and Improve Introduction Learning is about Theory Organizational Learning Learners Are Not All Alike Growth Comes From Lessons Learned Reinforcing and Sustaining Learning Understand the Variability of Work Introduction Data Provide the Basis for Decision-Making System Ups and Downs are a Matter of Routine Visualizing Process Variability Process Behavior Chart Interpreting Process Behavior Tampering Can Be Costly So What? Give Meaning, Purpose, and Direction to the Job at Hand Introduction Purpose and Why It Is Important Creating the Purpose      The Process and How to Make it Happen      Listen      Synthesize      Create Communicating the Purpose Anchoring the Purpose through Constancy of Action Interpreting the Organization's Purpose through Planning Appreciating that the Job At Hand Has Just Begun Manage the Dynamics, Interdependencies, and Interaction Introduction Plan for the Future Create Less Structure and Share Tasks Delegate and Coordinate Problem Solve and Make Decisions Monitor Results Drive Out Fear Build Trust Final Thoughts Appendix Assess Your Ability as a Profound Leader Affinity Technique Force Field Analysis References References Index.