All managers are operations managers since all finctions within an organization are productive activities. It goes without saying that all functions should be carried out efficiently and effectively. The operations function is at teh heart of all manufacturing and service enterprises, and unless this core operation is carried out effectively, there is little hope that the organization as a whole will be effective. This new edition of Operations Management in Context provides: * a clear and logical text; ideal for students who are taking the subject for the first time * an easy to understand approach avoiding a mathematical and technique driven approach * small exercises and discussion topics that promote debate and interest * key issues highlighted and supported by real life case studies from a hospital to the Channel tunnel. * a series of self-assessment questions that test understanding * A web resource with instructor's support material The second edition of this successful text has been updated to include extensions of the earlier material covered and the recent developments in operations management, including technology, empowerment, six sigma and social and environmental responsibility.