"A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner." Bridget Caldwell, BAFTA and double Royal Television Society award-winning Director and Producer "Compelling reading for anyone leading people. The book offers a practical, easy to understand framework, which will help you diagnose, address and resolve problems." Phil Jones MBE, Managing Director Brother UK, an Investors in People Platinum award-winning employer "I have agonised about certain individuals and what they are doing to upset a high performing team. A book that should be on hand for any leader." Tony Attard OBE DL, Chairman of Panaz Group, Master of The Furniture Makers' Company (City of London livery company), past High Sheriff of Lancashire "Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand, and maximise their value." Ian Dormer CBE, (awarded for contribution to business), Chartered Director (CDir), HonFIoD, Managing Director Rosh Engineering Ltd "An excellent self-help book as well as an important one to help leaders and managers understand team dynamics.

" Hilary Sutcliffe, Carnegie Centre Advisory Board Member, DAVOS workshop facilitator, Director of Society Inside.