Introduction Notes Knowledge Management Overview Knowledge Value Knowledge-Value Tree Knowledge Management Systems Knowledge Acquisition Knowledge Acquisition Process What is Knowledge? Declarative Knowledge Declarative Knowledge Learning Declarative Knowledge Representation Gathering Declarative Knowledge Methods for Eliciting Declarative Knowledge Procedural Knowledge Process Maps Process Defined Capturing Procedural Knowledge Declarative and Procedural Knowledge Declarative Knowledge and Procedural Knowledge Difference Tacit Knowledge Varieties of Tacit Knowledge Tacit Knowledge and Explicit Belief Tacit Knowledge Capture Tacit Knowledge as a Source of Competitive Advantage Explicit Knowledge Literature Capturing Explicit Knowledge for Knowledge Management Systems Business Value of Acquired Knowledge Process Knowledge and Concept Knowledge Process Knowledge Process Knowledge Applications Concept Knowledge Functions of Concepts in Artificial Autonomous Agents Representation of Concepts The Classical View Nonclassical Views Discussion The Idea of a Composite Structure How Should the Components be Represented? Case-Based Reasoning Case-Based Problem Solving Fundamentals of Case-Based Reasoning Methods Case-Based Reasoning Problem Areas Representation of Cases The Dynamic Memory Model Knowledge Modeling Concepts Instances Processes (Tasks, Activities) Attributes and Values Rules Relationships (Relations) Knowledge Objects Knowledge Base Object Review Common Problems Knowledge Models Network Diagrams Conditions, Actions, and Events Tables and Grids Forms Frames Timeline Matrix Decision Trees UML - An Introduction A Brief History Use Case Diagram Actor Relationships Activity Flow Diagram Statechart Diagram Collaboration Diagram Class Diagram Object Diagram Knowledge Modeling with UML UML Applied to Knowledge Models UML to Create Knowledge Models Concept Map Process Map State Transition Network Decision Trees Defining a Knowledge Acquisition Framework Knowledge Acquisition Workflow Architecture Design Notional Output to User Probing Questions Knowledge Acquisition Framework User Decomposing the Knowledge Acquisition Task Business Case: Department of Motor Vehicles Reporting System DMV Reporting System Overview Business Scenarios Approach Applying Your Knowledge Framework Determine Domain Area Decompose the Knowledge Determine Interdependencies Recognize Knowledge Patterns Determine Judgments in Knowledge Perform Conflict Resolution Construct the Knowledge Management System DMV Knowledge Models Summary Establish Your Framework Knowledge Modeling Benefits Current Environment Knowledge Acquisition Tools Appendices A Probing Questions B Glossary C Referencesnowledge Literature Capturing Explicit Knowledge for Knowledge Management Systems Business Value of Acquired Knowledge Process Knowledge and Concept Knowledge Process Knowledge Process Knowledge Applications Concept Knowledge Functions of Concepts in Artificial Autonomous Agents Representation of Concepts The Classical View Nonclassical Views Discussion The Idea of a Composite Structure How Should the Components be Represented? Case-Based Reasoning Case-Based Problem Solving Fundamentals of Case-Based Reasoning Methods Case-Based Reasoning Problem Areas Representation of Cases The Dynamic Memory Model Knowledge Modeling Concepts Instances Processes (Tasks, Activities) Attributes and Values Rules Relationships (Relations) Knowledge Objects Knowledge Base Object Review Common Problems Knowledge Models Network Diagrams Conditions, Actions, and Events Tables and Grids Forms Frames Timeline Matrix Decision Trees UML - An Introduction A Brief History Use Case Diagram Actor Relationships Activity Flow Diagram Statechart Diagram Collaboration Diagram Class Diagram Object Diagram Knowledge Modeling with UML UML Applied to Knowledge Models UML to Create Knowledge Models Concept Map Process Map State Transition Network Decision Trees Defining a Knowledge Acquisition Framework Knowledge Acquisition Workflow Architecture Design Notional Output to User Probing Questions Knowledge Acquisition Framework User Decomposing the Knowledge Acquisition Task Business Case: Department of Motor Vehicles Reporting System DMV Reporting System Overview Business Scenarios Approach Applying Your Knowledge Framework Determine Domain Area Decompose the Knowledge Determine Interdependencies Recognize Knowledge Patterns Determine Judgments in Knowledge Perform Conflict Resolution Construct the Knowledge Management System DMV Knowledge Models Summary Establish Your Framework Knowledge Modeling Benefits Current Environment Knowledge Acquisition Tools Appendices A Probing Questions B Glossary C Referenceslationships (Relations) Knowledge Objects Knowledge Base Object Review Common Problems Knowledge Models Network Diagrams Conditions, Actions, and Events Tables and Grids Forms Frames Timeline Matrix Decision Trees UML - An Introduction A Brief History Use Case Diagram Actor Relationships Activity Flow Diagram Statechart Diagram Collaboration Diagram Class Diagram Object Diagram Knowledge Modeling with UML UML Applied to Knowledge Models UML to Create Knowledge Models Concept Map Process Map State Transition Network Decision Trees Defining a Knowledge Acquisition Framework Knowledge Acquisition Workflow Architecture Design Notional Output to User Probing Questions Knowledge Acquisition Framework User Decomposing the Knowledge Acquisition Task Business Case: Department of Motor Vehicles Reporting System DMV Reporting System Overview Business Scenarios Approach Applying Your Knowledge Framework Determine Domain Area Decompose the Knowledge Determine Interdependencies Recognize Knowledge Patterns Determine Judgments in Knowledge Perform Conflict Resolution Construct the Knowledge Management System DMV Knowledge Models Summary Establish Your Framework Knowledge Modeling Benefits Current Environment Knowledge Acquisition Tools Appendices A Probing Questions B Glossary C Referencesutput to User Probing Questions Knowledge Acquisition Framework User Decomposing the Knowledge Acquisition Task Business Case: Department of Motor Vehicles Reporting System DMV Reporting System Overview Business Scenarios Approach Applying Your Knowledge Framework Determine Domain Area Decompose the Knowledge Determine Interdependencies Recognize Knowledge Patterns Determine Judgments in Knowledge Perform Conflict Resolution Construct the Knowledge Management System DMV Knowledge Models Summary Establish Your Framework Knowledge Modeling Benefits Current Environment Knowledge Acquisition Tools Appendices A Probing Questions B Glossary C References.