The Case for Implementing Knowledge Management KM Business Case Structure. KM Solution Analysis Solution Implementation Approach Software Methodologies Risk Assessment Value Analysis ROI Metrics and Key Performance Indicators KM Business Case Key Learnings Tips and Techniques Being Social: Knowledge Management and Social Media Participatory Communication Cycle Key Learnings Tips and Techniques Dude, "Where''s My Car?": Utilizing Search in Knowledge Management Information Architecture The Role of the Information Architect Key Learnings Tips and Techniques The Age of Discovery: Knowledge Management in Research Institutions Five Challenges Faced When Implementing KM in Research Institutions Key Learnings Tips and Techniques "Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent Management Role-Based Knowledge Role Knowledge Base Human Capital Management Talent Management Key Learnings Tips and Techniques "Sound the Alarm!": Knowledge Management in Emergency and Disaster Preparedness First-Responder KM Strategy Factors Influencing the Selection of a KM Strategy Aligning the KM Strategy with the Business Strategy Key Learnings Tips and Techniques Happily Ever After: Knowledge Management in Mergers and Acquisitions Leveraging KM in Company Valuation Knowledge and Economic Value. Contextual Intelligence Knowledge Mapping Knowledge Profile Key Learnings Tips and Techniques "Is There a Doctor in the House?": Knowledge Management in Healthcare KM Model for Healthcare Applying KM to Healthcare KM and Healthcare Informatics Knowledge Tools and Techniques for Healthcare Key Learnings Tips and Techniques "Show Me the Money!": Knowledge Management for Financial Services Empowering Employees to Satisfy Customers KM Leveraged by Brokerage Companies KM Leveraged by Banking Institutions Banking KM Framework Key Learnings Tips and Techniques "Are You in Good Hands?": Knowledge Management in Insurance Insurance Business Challenges Focusing on Customers Managing the Business Effectively Insurance Call Center Insurance KM Model Insurance KM Systems Framework Key Learnings Tips and Techniques "Sign Right Here!": Knowledge Management in the Legal Profession Talent Management in Law Firms Expertise Locators Competitive Intelligence KM Architecture in Law Firms Key Learnings Tips and Techniques "A Mind Is a Terrible Thing to Waste!": Knowledge Management Education KM Education Programs KM at Institutions of Higher Education Key Learnings Tips and Techniques "Big Knowledge!": Knowledge Management and Big Data Data, Information, and Knowledge Applying KM to Big Data Social Network Analysis Big Data Sources and KM Key Learnings Tips and Techniques "What Have You Done for the War Fighter Today?": Knowledge Management in the Military Continuing KM Challenge of BRAC KM Principles KM Strategies in the US Army KM Strategies in the US Air Force KM Strategies in the US Navy KM and BRAC Key Learnings Tips and Techniques Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption Adoption and the KM Implementation Strategy Adopting KM Systems Implementing Information Architecture Organizational Culture Key Learnings Tips and Techniques Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail? Lack of Executive Leadership/Sponsorship KM and the Corporate Culture Lack of Monitoring and Controls Key Learnings Tips and Techniques Summary References Index tutions Key Learnings Tips and Techniques "Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent Management Role-Based Knowledge Role Knowledge Base Human Capital Management Talent Management Key Learnings Tips and Techniques "Sound the Alarm!": Knowledge Management in Emergency and Disaster Preparedness First-Responder KM Strategy Factors Influencing the Selection of a KM Strategy Aligning the KM Strategy with the Business Strategy Key Learnings Tips and Techniques Happily Ever After: Knowledge Management in Mergers and Acquisitions Leveraging KM in Company Valuation Knowledge and Economic Value. Contextual Intelligence Knowledge Mapping Knowledge Profile Key Learnings Tips and Techniques "Is There a Doctor in the House?": Knowledge Management in Healthcare KM Model for Healthcare Applying KM to Healthcare KM and Healthcare Informatics Knowledge Tools and Techniques for Healthcare Key Learnings Tips and Techniques "Show Me the Money!": Knowledge Management for Financial Services Empowering Employees to Satisfy Customers KM Leveraged by Brokerage Companies KM Leveraged by Banking Institutions Banking KM Framework Key Learnings Tips and Techniques "Are You in Good Hands?": Knowledge Management in Insurance Insurance Business Challenges Focusing on Customers Managing the Business Effectively Insurance Call Center Insurance KM Model Insurance KM Systems Framework Key Learnings Tips and Techniques "Sign Right Here!": Knowledge Management in the Legal Profession Talent Management in Law Firms Expertise Locators Competitive Intelligence KM Architecture in Law Firms Key Learnings Tips and Techniques "A Mind Is a Terrible Thing to Waste!": Knowledge Management Education KM Education Programs KM at Institutions of Higher Education Key Learnings Tips and Techniques "Big Knowledge!": Knowledge Management and Big Data Data, Information, and Knowledge Applying KM to Big Data Social Network Analysis Big Data Sources and KM Key Learnings Tips and Techniques "What Have You Done for the War Fighter Today?": Knowledge Management in the Military Continuing KM Challenge of BRAC KM Principles KM Strategies in the US Army KM Strategies in the US Air Force KM Strategies in the US Navy KM and BRAC Key Learnings Tips and Techniques Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption Adoption and the KM Implementation Strategy Adopting KM Systems Implementing Information Architecture Organizational Culture Key Learnings Tips and Techniques Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail? Lack of Executive Leadership/Sponsorship KM and the Corporate Culture Lack of Monitoring and Controls Key Learnings Tips and Techniques Summary References Index s Tips and Techniques "Is There a Doctor in the House?": Knowledge Management in Healthcare KM Model for Healthcare Applying KM to Healthcare KM and Healthcare Informatics Knowledge Tools and Techniques for Healthcare Key Learnings Tips and Techniques "Show Me the Money!": Knowledge Management for Financial Services Empowering Employees to Satisfy Customers KM Leveraged by Brokerage Companies KM Leveraged by Banking Institutions Banking KM Framework Key Learnings Tips and Techniques "Are You in Good Hands?": Knowledge Management in Insurance Insurance Business Challenges Focusing on Customers Managing the Business Effectively Insurance Call Center Insurance KM Model Insurance KM Systems Framework Key Learnings Tips and Techniques "Sign Right Here!": Knowledge Management in the Legal Profession Talent Management in Law Firms Expertise Locators Competitive Intelligence KM Architecture in Law Firms Key Learnings Tips and Techniques "A Mind Is a Terrible Thing to Waste!": Knowledge Management Education KM Education Programs KM at Institutions of Higher Education Key Learnings Tips and Techniques "Big Knowledge!": Knowledge Management and Big Data Data, Information, and Knowledge Applying KM to Big Data Social Network Analysis Big Data Sources and KM Key Learnings Tips and Techniques "What Have You Done for the War Fighter Today?": Knowledge Management in the Military Continuing KM Challenge of BRAC KM Principles KM Strategies in the US Army KM Strategies in the US Air Force KM Strategies in the US Navy KM and BRAC Key Learnings Tips and Techniques Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption Adoption and the KM Implementation Strategy Adopting.