Medical Office Administration: A Worktext empowers students by offering the tools necessary to provide optimal patient service, problem solving, team building, empathy, and patient/customer service. It also takes a fresh look at the health care workplace and emphasizes quality patient services as a key component to a health care organization. A textbook and workbook all in one, it contains practical information on all medical office administration procedures and equipment, and it integrates problem-solving, team-building exercises within each chapter.