Introduction xxiii Assessment Test lvi Answers to Assessment Test lxxvii Chapter 1 Introducing Cloud Computing Configurations and Deployments 1 Introducing Cloud Computing 4 Virtualization 7 Cloud Service Models 10 Cloud Reference Designs and Delivery Models 14 Introducing Cloud Concepts and Components 16 Connecting the Cloud to the Outside World 18 Deciding Whether to Move to the Cloud 18 Selecting Cloud Compute Resources 18 Hypervisor Affinity Rules 19 Validating and Preparing for the Move to the Cloud 19 Choosing Elements and Objects in the Cloud 20 Internet of Things 21 Machine Learning/Artificial Intelligence (AI) 21 Creating and Validating a Cloud Deployment 22 The Cloud Shared Resource Pooling Model 23 Organizational Uses of the Cloud 27 Scaling and Architecting Cloud Systems Based on Requirements 29 Understanding Cloud Performance 29 Delivering High Availability Operations 30 Managing and Connecting to Your Cloud Resources 30 Is My Data Safe? (Replication and Synchronization) 32 Understanding Load Balancers 34 Cloud Testing 35 Verifying System Requirements 36 Correct Scaling for Your Requirements 36 Making Sure the Cloud Is Always Available 37 Remote Management of VMs 39 Monitoring Your Cloud Resources 41 Writing It All Down (Documentation) 41 Creating Baselines 41 Shared Responsibility Model 42 Summary 43 Exam Essentials 43 Written Lab 45 Review Questions 46 Chapter 2 Cloud Deployments 51 Executing a Cloud Deployment 58 Understanding Deployment and Change Management 59 Cloud Deployment Models 65 Network Deployment Considerations 67 Service Level Agreements 77 Matching Data Center Resources to Cloud Resources 78 What Are Available and Proposed Hardware Resources? 78 Templates and Images 81 Physical Resource High Availability 82 Introducing Disaster Recovery 82 Physical Hardware Performance Benchmarks 83 Cost Savings When Using the Cloud 83 Energy Savings in the Cloud 84 Shared vs. Dedicated Hardware Resources in a Cloud Data Center 84 Microservices 84 Configuring and Deploying Storage 86 Identifying Storage Configurations 86 Storage Provisioning 90 Storage Priorities: Understanding Storage Tiers 94 Managing and Protecting Your Stored Data 95 Storage Security Considerations 102 Accessing Your Storage in the Cloud 105 Performing a Server Migration 105 Different Types of Server Migrations 106 Addressing Application Portability 109 Workload Migration Common Procedures 110 Examining Infrastructure Capable of Supporting a Migration 110 Managing User Identities and Roles 111 RBAC: Identifying Users and What Their Roles Are 112 What Happens When You Authenticate? 113 Understanding Federation 113 Single Sign-On Systems 113 Understanding Infrastructure Services 114 Summary 117 Exam Essentials 118 Written Lab 119 Review Questions 120 Chapter 3 Security in the Cloud 125 Cloud Security Compliance and Configurations 128 Establishing Your Company''s Security Policies 130 Selecting and Applying the Security Policies to Your Cloud Operations 130 Some Common Regulatory Requirements 130 Encrypting Your Data 134 Remote Access Protocols 139 Automating Cloud Security 140 Security Best Practices 141 Access Control 144 Accessing Cloud-Based Objects 144 Cloud Service Models and Security 146 Cloud Deployment Models and Security 147 Role-Based Access Control 148 Mandatory Access Control 148 Discretionary Access Control 148 Multifactor Authentication 149 Single Sign-On 149 Summary 149 Exam Essentials 150 Written Lab 151 Review Questions 153 Chapter 4 Implementing Cloud Security 157 Implementing Security in the Cloud 159 Data Classification 159 Segmenting Your Deployment 160 Implementing Encryption 162 Applying Multifactor Authentication 163 Regulatory and Compliance Issues During Implementation 164 Cloud Access Security Broker 165 Automating Cloud Security 165 Automation Tools 166 Techniques for Implementing Cloud Security 168 Security Services 170 Summary 173 Exam Essentials 174 Written Lab 175 Review Questions 177 Chapter 5 Maintaining Cloud Operations 183 Applying Security Patches 187 Patching Cloud Resources 187 Patching Methodologies 189 Patching Order of Operations and Dependencies 193 Updating Cloud Elements 193 Hotfix 193 Patch 194 Version Update 194 Rollback 195 Workflow Automation 195 Continuous Integration and Continuous Deployment 196 Virtualization Automation Tools and Activities 197 Storage Operations 199 Types of Backups 199 Backup Targets 203 Backup and Restore Operations 205 Summary 206 Exam Essentials 207 Written Lab 209 Review Questions 210 Chapter 6 Disaster Recovery, Business Continuity, and Ongoing Maintenance 215 Implementing a Disaster Recovery and Business Continuity Plan 216 Service Provider Responsibilities and Capabilities 217 Disaster Recovery Models and Techniques 219 Business Continuity 225 Establishing a Business Continuity Plan 225 Establishing Service Level Agreements 227 Cloud Maintenance 228 Establishing Maintenance Windows 228 Maintenance Interruptions to Operations 229 Maintenance Automation Impact and Scope 229 Common Maintenance Automation Tasks 229 Summary 233 Exam Essentials 234 Written Lab 235 Review Questions 236 Chapter 7 Cloud Management 241 Cloud Metrics 244 Monitoring Your Deployment 246 Cloud Support Agreements 250 Standard Cloud Maintenance Responsibilities 250 Configuration Management Applications and Tools 251 Change Management Processes 251 Adding and Removing Cloud Resources 252 Determining Usage Patterns 252 Bursting 252 Migrating Between Cloud Providers 252 Scaling Resources to Meet Requirements 253 Extending the Scope of the Cloud 256 Understanding Application Life Cycles 256 Organizational Changes 257 Managing Account Provisioning 258 Account Identification 258 Authentication 259 Authorization 259 Lockout Policies 259 Password Complexity 259 Account Automation and Orchestration 260 Summary 261 Exam Essentials 262 Written Lab 263 Review Questions 264 Chapter 8 Cloud Management Baselines, Performance, and SLAs 269 Measuring Your Deployment Against the Baseline 272 Object Tracking for Baseline Validation 273 Applying Changes to the Cloud to Meet Baseline Requirements 277 Changing Operations to Meet Expected Performance/Capacity Requirements 280 Cloud Accounting, Chargeback, and Reporting 281 Summary 284 Exam Essentials 285 Written Lab 286 Review Questions 287 Chapter 9 Troubleshooting 291 Incident Management 294 Incident Types 294 Logging Incidents 298 Prioritizing Incidents 298 Preparation 299 Templates 300 Time Synchronization 301 Workflow 301 Troubleshooting Cloud Capacity Issues 301 Capacity Boundaries in the Cloud 301 Troubleshooting Automation and Orchestration 304 Process and Workflow Issues 305 Summary 307 Exam Essentials 308 Written Lab 309 Review Questions 310 Chapter 10 Troubleshooting Networking and Security Issues and Understanding Methodologies 315 Troubleshooting Cloud Networking Issues 317 Identifying the Common Networking Issues in the Cloud 318 Network Troubleshooting and Connectivity Tools 324 Remote Access Tools 333 Troubleshooting Security Issues 336 Account Privilege Escalation 336 Network Access Issues 337 Authentication 337 Authorization 337 Federations 338 Certificate Configuration Issues 338 Device-Hardening Settings 338 External Attacks 339 Internal Attacks 339 Maintain Sufficient Security Controls and Processes 339 Network Access Tunneling and Encryption 340 Troubleshooting Methodology 340 Identifying the Problem 341 Establishing a Theory 341 Testing the Theory 343 Creating and Implementing a Plan of Action 344 Verifying the Resolution 344 Documenting the Ordeal 344 Summary 344 Exam Essentials 345 Written Lab 346 Review Questions 347 Appendix A Answers to Review Questions 353 Chapter 1: Introducing Cloud Computing Configurations and Deployments 354 Chapter 2: Cloud Deployments 355 Chapter 3: Security in the Cloud 356 Chapter 4: Implementing Cloud Security 358 Chapter 5: Maintaining Cloud Operations 359 Chapter 6: Disaster Recovery, Business Continuity, and Ongoing Maintenance 361 Chapter 7: Cloud Management 362 Chapter 8: Cloud Management Baselines, Performance, and SLAs 364 Chapter 9: Troubleshooting 365 Chapter 10: Troubleshooting Networking and Security Issues and Understanding Methodologie.