PLANNING AND PREPARING FOR ENTERPRISE RESOURCE PLANNING SUCCESS Creating a Project Plan Planning Roadmap of Deliverables      High-Level Acceptance Criteria (Accept1)       End-Point System Expected Results (ToBeResult2)       Rules of Engagement (RulesOfEngage3)       Risk Management Plan (RiskMgmt4)       Quality Assurance Plan (QA5)       Requirements Management Plan (RqmtsMgmt6)       Configuration Management Plan (CM7)       Training Plan (TrainingPln8)       Collaboration Coordination Plan (CollabCoord9)       Project Health Reporting Plan (ProjHealth10)      User/System Documentation Plan (UserDoc11)       Knowledge Transfer Plan (KT12)       Communication Plan (Comm13)       Plan for Reviews (Toll Gates) and Walkthroughs (TollGate14)       Contractor Agreement Management Plan (CAM15)       Test Strategy (Testing16)       Business Information Assurance Plans (BIA17)            Information Systems Continuity Plan            Fault-Tolerant Plan       Software Implementation Strategy (SWImple18) SoW--Managing Expectations through Project Life Cycle Managing Change Risk Management       Risk Management Strategy       Sample Risk Management Log, Mitigation Plan, Contingency Plan, and Risk Action Plan Requirements Generation Requirements Source Requirements Generation Life Cycle Attributes of Requirements Process Engineering Traceability Matrix      Requirements Documentation A Final Comment about Requirements Generation Senior Leadership Collaboration Workshop Rules of Engagement       Project Rules of Engagement High-Level Review of Requirements Visionary Functionality       Projected Future Variance       Cost-of-Change Analysis      Triggers, Drill-Downs, and Simulations/Projections Align Requirements Traceability to Committed Expected Results and Assign Accountability and Timetable for Achieving Results Agree upon Measurement Scorecard SECTION I WRAP-UP SECTION II FOUNDATIONAL PRINCIPLES, TOOLS, AND STANDARDS The Information Workmanship Standard Definition of an IWS Criteria for an IWS Performance Measurements for Transactions, Documents, and Files Job Functions Require an IWS       Documents       Return-to-Vendor Credit Document            RTV Credit Document Certification Data Accuracy End-to-End Process Performance Goals and Objectives Performance Accountability Managing Performance Expectations Certification Systems Champions Conclusion The Conference Room Pilot Definition of a CRP       Test Data Elements and Their Relationships       Educate and Train Users       Validate Policies       Test User Operating Procedures       Test Issue Resolutions            Alternative 1 Danger: Change the Current Operating System            Alternative 2 Danger: Change the Proposed System            Alternative 3 Danger: Defer Capability to a Later Implementation Phase        Try Something New Out for the First Time Structuring the CRP Deliverables Resulting from an Effective CRP       Statements of Issue Resolution       Functional Specification Input Document       Validation of Policies and Procedures       Software Application Certification       Enhancement Shakedown       Training prior to Cutover General Points of Awareness Conclusion Education, Training, and Implementation Framework Structuring an Education and Training Program       Perspective       Commitment       Setting Goals       Achieving Quality Education      Planning for New ERP System Education            The Field            The What            How            Timing            Location       Achieving Overall Program Efficiency            The Education Coordinator            Selecting Instructors            Preparing Instructors            Preparing Students            Debriefing and Student Evaluation            Course Preparation      Instructional Methods            Lecture            Demonstration            Discussions            Independent Study            Lesson       Ongoing Education Implementation Framework        Overview            Project Planning and Control            Project Budget            Education Plan            Implementation Audits            Implementation Success Factors            Implementation Plan SECTION II WRAP-UP SECTION III PROJECT MONITORING AND DEPLOYMENT Project Management Visionary Innovative Flexible Ingenuity Agile Exceptional Throughput Nimble Project Framework       Project Plan       Documenting AS IS       Project Schedule Process Performance Management Definition of Process Performance Management Criteria for PPM Job Functions Require a PPM       Data Accountability       Data Accuracy       Best Process Characteristics Performance Goals and Objectives Performance Measurements for Optimal "In-the-Trenches" Results Performance Accountability Managing Performance Expectations Process Performance Measurement Retooling Information Resource Management Organizational Perspective Parochial Performance Objectives A Better Perspective--Value Streaming       Activities That Do Not Add Value and Lengthen the Process Time       Activities That Do Not Add Value but Perform Control Reviews       Activities That Add Value and Are Essential to Ensure Timely Customer Fulfillment Refining, Streamlining, and Reducing Cycle Time       Refinement       Streamlining       Reduced Cycle Time The "Vision" of the Business Process Dreaming a Bit       Bringing Down the Job Description Walls How Can a Radical Visionary Begin the Process? Piloting Change       Hierarchical Structures       Productivity Incentive       Performance Measurements Future Orientation       Lack of Leadership       Waste Management      Intellectual Energy Conservation       Agility Deployment Developing Action Plans That Deliver Effective and Orderly Change Prioritizing  &.