The Green Book 20 bite-sized chapters on a diverse range of business topics, written by people at the sharp end of their own business or enterprise. A wealth of advice and tips to help any small business, the cost of this book could be more than recouped by just one good idea, new business practice, or cost saving. Andy Gardner: The Business of Doing Business Bob Shepherd: Shiny Things In Business Caroline Skinner: Seven Ways to Stay Safe Celeste Bolt: Hiring a Web Designer David Rahman: Food for Thought Emma Jennings: Customer Service George Savva: Why is Smoking Hard To Kick? Jacqui Malpass: CRM Explained John McAleer: Fire Safety - Assume Nothing Kirstine Hughes: Where Do I Start? Lesley Allart: Exhibitions Martina Mercer-Phillips: Copywriting To Increase Sales Michelle Dalley: Branding Nicola Cross: Cashflow Peter Maynard: Prevention Is Better Than War Phil Terrett: Return on Experience Rebecca Parsley: Finding the Media Spotlight Sian Bick: Storage Tips for Small Business Sue Worrall: Five Steps to Success Trish Fulford: Three Little Words of Fear.