List of Figures List of Case Studies Preface 1 Supervision¿The Management Task Transformation The Need for Accountability Management Definition of Accountability Vital Characteristics of Accountability Five Levels of Accountability Supervisory Skills Areas (Hu-TACK) Self-Appraisal Management Expectations of the Supervisor Subordinates¿ Expectations of the Supervisor Peer Expectations of the Supervisor References 2 Community-Oriented Policing and Problem Solving¿Improving Neighborhood Quality of Life Definition Empowerment Quality Supervision Process Facilitation Building Partnerships Within the Police Department Identifying Stakeholders Supervising Community Police Officers References 3 Interpersonal Communications¿Striving for Effectiveness The Importance of Communication Skills The Communication Process Communication Patterns Barriers to Communication Overcoming Communication Barriers Feedback The Art of Listening Nonverbal Communications Communicating with Limited English Proficiency Individuals Intercultural Communications Communicating with Hearing-Impaired Individuals References 4 Motivation¿A Prerequisite for Success Why Officers Work Motivation Needs-Based Motivation Motivation¿Hygiene Theory Expectancy Theory Equity Theory Sensitivity Theory How to Motivate References 5 Leadership¿The Integrative Variable Power Theories of Leadership Leadership Continuum Supervisory Styles Leadership Mistakes References 6 Team Building¿Maximizing the Group Process The Individual The Individual and the Group Role and Function of the Group Group Development Process Group Norms The Group Process Group Problem Solving Conducting Meetings Groupthink References 7 Change¿Coping with Organizational Life Factors that Foster Change Positive Aspects of Change Accepting Change Resistance to Change The Nature of Resistance Working for Change References 8 Performance Appraisal¿The Key to Police Personnel Development People Power Performance Appraisal The Human Factor The Validity and Reliability of Performance Appraisal The Evaluation Interview Trends in Performance Appraisals References 9 Training, Coaching, Counseling, and Mentoring¿Helping Officers Grow and Develop Teaching Officers Formal Training Civil Liability for Failure to Train Police Personnel The Police Sergeant¿s Role as a Trainer Coaching, Counseling, and Mentoring Characteristics of an Effective Coach Principles of Coaching/Counseling/Mentoring The Supervisor as a Developmental Coach, Counselor, Mentor Developmental Counseling The Counseling Process Mentoring References 10 Discipline¿An Essential Element of Police Supervision The Nature of Discipline Discipline in the Ranks Positive Discipline Negative Discipline Sergeants as Disciplinarians Fair and Equitable Discipline The Use and Abuse of Discipline Keys to Effective Discipline The Hot Stove Revisited Firm but Fair Disciplinary Action Types of Disciplinary Actions Making the Disciplinary Action Stick Constructive Discharge Results of Absent Discipline Personal and Vicarious Liability References 11 Internal Discipline¿A System of Accountability Police Work Controlling the Police Personnel Complaint Investigation Policy Dealing with Police Occupational Deviance Social Media Concerns Personnel Complaints The Civilian Review Movement Forecasting and Dealing with Potential Disciplinary Problems Discipline and the Employee Assistance Movement References 12 Supervising the Difficult Employee¿Special Considerations Value Statements Employees as Individuals Types of Employees Problem Employees Millennial Generation Work Stressors Personal Problems Early Warning Systems Employee Assistance Programs Critical-Incident Stress Management Peer Counseling Fitness-for-Duty Evaluations References 13 Supervising Minorities¿Respecting Individual and Cultural Differences Coming to Grips with the Past The Changing Face of America Supervising Minorities Dealing with Employees in a Protected Class Handling Sexual Harassment in the Workplace Supervising Sexual-Minority Police Officers Managing a More Educated Workforce Training for the New Supervisor References 14 Tactical Operations¿Critical Incident Deployment Critical Incidents Incident Command System Role of the First-Line Supervisor in Critical Incidents Critical Incident Management Supervisory Span of Control Tactical Teams Critical Incident Debriefing SWAT¿Special Weapons and Tactics Militarization of the Police References 15 Labor Relations¿Problem Solving through Constructive Conflict Sowing the Seeds of Unionism Management Rights Understanding Labor Relations Selecting a Bargaining Agent Collective Bargaining Union Goals Dealing with Grievances Impasse Resolution Through Job Actions Union¿Management Relations Contract Administration Role of the Sergeant in Collective Bargaining Interest-Based Bargaining Process References 16 Homeland Security and Terrorism¿A Changing Role The Nature of Terrorism Domestic Terrorism Foreign Terrorism American Response to Terrorism Local Response to Terrorism Information Versus Intelligence Identifying Potential Terrorist Targets Police Supervisor¿s Role References Name Index Subject Index.