This book is a resume of all the problem solving techniques known by me so far: ITIL, Lean Six Sigma, CompTIA, Agile, Scrum, Applied Problem Solving, SWOT etc etc.I resumed the techniques in 10 core points:1- Be Googley2- Going to the Gemba3- Set the Goal4- Prevent the problem5- Be Customer Focused6- Define the Problem7- Analyze the Problem8- Test the Solution9- Document the Process10- Be KaizenThe result is a mixed problem solving methodology ready to be used in every working environment.Enjoy and use this guide starting from the nex problem you have to solve.To your success!.