Introduction What is dementia? Types of dementia Stages of dementia Understanding dementia Potential impacts on the use of library services Person-centred care Conclusions Supporting people living with dementia and their carers Social model of disability Supporting library customers with dementia and their carers Support for library staff affected by dementia Training opportunities Conclusions Library design and environment Finding the library Getting around the library Case studies of dementia-friendly library design Sensory spaces Conclusion: maintaining dementia-friendly library design Reading and Dementia Dementia and imagination Dementia-friendly reading materials Reading activities for people with dementia and carers Conclusions Health, social and arts activities Health and therapy-informed activities Activities supporting social connections Arts-related activities Conclusions Digital and online provision Online activity provision for people with dementia Other technologies for people with dementia Online provision for carers Conclusions Partnership working General partnership schemes Library-specific partnership schemes Conclusions Communications and marketing Language and terminology Design of communications materials Working with the media and other partners Conclusions Evaluation and service development Key concepts Recruiting participants Evaluation and research methods Ethics Conclusions Future Trends Demographic changes Changes in care provision Conclusion: future library provision for people with dementia and their carers Summary: Ten actions for dementia-friendly libraries.