Foreword by Anne Godfrey, Chief Executive, CIM xi Foreword by Charles Tilley, Chief Executive, CIMA xiii Foreword from the First Edition by Sir Michael Perry, GBE xv A note for busy people: How to get the best out of this book xix List of figures xxi List of tables xxv Part 1 What is Marketing Due Diligence? 1 Chapter 1 The lessons of experience 3 Fast track 3 Introduction 3 Success stories 5 Starbucks: A holistic offer based on insight and culture 5 The Economist: Side stepping in time to the future 6 Yamazaki Mazak: Matching itself to the market 7 Essilor: Growing the pie 8 Failure stories 9 Blockbuster: Left behind 9 Gateway: Playing a zero-sum game 10 Microsoft''s Zune: So what''s better? 11 Nortel: Playing the wrong game 12 Woolworth''s: Failure to focus 13 Seeing a pattern 14 Financial smoke and mirrors 14 Share and share alike 16 Marketing accountability 16 A new approach 18 Chapter 2 A process of Marketing Due Diligence 21 Fast track 21 What is marketing? 22 What is the connection between marketing and shareholder value? 23 What is the Marketing Due Diligence diagnostic process? 25 Explicating the strategy 27 Assessing the risks 29 Assessing shareholder value creation 34 What is the Marketing Due Diligence therapeutic process? 39 Implications of the Marketing Due Diligence process 41 Chapter 3 The implications of implementing Marketing Due Diligence 43 Fast track 43 The linkage to shareholder value 44 The risk and return relationship 45 A focus on absolute returns rather than risk 48 Using probability estimates to adjust for risk 51 Alignment with capital markets 56 Turning Marketing Due Diligence into a financial value 57 Adjusting marketing planning outcomes 57 Placing the adjusted fi nancial return into context 58 Allowing for ''capital at risk'' 60 Highlighting deficiencies and key risks 62 Implications for users 63 Part 2 The Marketing Due Diligence Diagnostic Process 65 Chapter 4 Assessing market risk 67 Fast track 67 Some important background to what constitutes ''success'' 68 Short-term success 68 Strategy and tactics 70 The strategic marketing plan 71 Market risk 71 The meaning of ''product'' and ''market'' 72 Combining product and market 77 Product/market growth or decline 78 Product and market combined 82 Market risk assessment 86 Conclusion 93 Chapter 5 Assessing share risk 97 Fast track 97 What do we mean by share risk? 98 How do we assess share risk? 100 Assessing target market risk 101 Assessing proposition risk 103 Assessing SWOT risk 106 Assessing uniqueness risk 108 Assessing future risk 110 Assessing other sources of share risk 113 Aggregating and applying share risk 116 Step 1: Explicate the marketing strategy 117 Step 2: Assess the explicated strategy against the sub-components of share risk 117 Step 3: Aggregate the sub-components into an overall assessment of share risk 119 Step 4: Identify the growth component of the strategy 120 Step 5: Moderate the growth component of the strategy to allow for risk 121 Step 6: Allow for complex strategies 122 The outcomes of share risk assessment 122 Chapter 6 Assessing profit risk 125 Fast track 125 Introduction 126 Profit pool risk 129 Profit sources risk 135 Competitor impact risk 138 Internal gross margin risk 142 Other costs risks 144 Summary 148 What do weak marketing strategies look like? 148 Part 3 The Marketing Due Diligence Therapeutic Process 151 Chapter 7 The key role of market defi nition and segmentation 153 Fast track 153 Introduction 154 Correct market definition 155 A crucial business discipline, not just a philosophical argument 155 Market mapping 158 Leverage points 162 Market segmentation 165 How customers vary: Needs-based segmentation 170 Some final thoughts 178 Chapter 8 Creating strategies that create shareholder value 181 Fast track 181 Starting from where we are 181 Understanding and managing market risk 183 Understanding and managing product category and market existence risk 183 Understanding and managing sales volume, forecast and pricing risks 189 Understanding and managing share risk 191 Reducing target market risk 192 Reducing proposition risk 192 Reducing SWOT alignment risk 196 Reducing uniqueness risk 198 Reducing future risk 199 Other components of share risk 200 Understanding and managing profit risk 203 Reducing profit pool risk 203 Reducing profit source risk 205 Reducing competitor impact risk 206 Reducing internal gross margin risk 207 Reducing other costs risk 209 Summary and conclusions 210 Chapter 9 Managing high-risk marketing strategies 211 Fast track 211 Allowing for risk 212 Risk equals volatility 213 Controllable versus uncontrollable volatility 214 Using real option analysis 219 Real option example 223 Summary 228 Chapter 10 Fast track: A summary and reminder of the marketing and finance interface 229 The lessons of experience 229 A process of Marketing Due Diligence 229 The implications of implementing Marketing Due Diligence 231 Assessing market risk 232 Assessing share risk 233 Assessing profit risk 234 The key role of market definition and segmentation 236 Creating strategies that create shareholder value 237 Managing high-risk marketing strategies 238 Afterword: What to do now 241 References and further reading 243 Index 245.