Introducion Part One Making sense of ethical leadership 01 Making sense of culture What is culture? Culture shifts Avoiding the rocks Assessing your culture 02 The ethical advantage: what's in it for your organization? Some specific benefits of an ethical culture Recognizing an ethical company Staying clear of trouble: avoiding risk Why values matter Making sense of ethics 03 Towards an ethical culture Myths that can undermine the culture Moving beyond the myths Building a strong ethical foundation Where do we start building? A systems approach A step-by-step approach Entropy Part Two Organizational requirements 04 Driving forces for an ethical culture External drivers Expect resistance Internal drivers Values driven Employee expectations Wholehearted engagement A new driver 05 Leadership and management of ethical cultures Trust Authenticity Tone Engagement General engagement Ethical engagement 06 Systems and procedures Policies Codes and rules Metrics Decisions rules Business processes Reporting structures Danfoss - reporting structure 07 Communication strategy A continuous free flow of communications A targeted approach Alignment Trust in managers and leaders Accountability Enlivening communication Persistent monitoring Make it an obsession 08 Champions and exemplars Role models Leadership on the line Part Three Individual requirements 09 Learning: will and skill Will Skill Developing people's skills Is training cost-effective? Can't it all be done online? Leaders need help too 10 Learning: rehearse Creating ethical conduct Is this ethical? Rehearsing for real Behavioural simulation Action planning and action learning 11 Sustaining: support Raise awareness Sharpen sensitivity Grow confidence Build courage Conclusion 12 Sustaining: rewards Building the reward strategy Trigger 1: Identify Trigger 2: Review Trigger 3: Communicate Trigger 4: Train Trigger 5: Collect Trigger 6: Monitor Trigger 7: Evaluate and refine Part Four Sustaining the shift 13 Over the horizon: the future of ethical leadership Globalization Society shifts (societal changes) Demographic shifts Technological advance Requirements for a low-carbon economy Over the horizon Summing up Resources The Ethical Leadership Litmus Test Index.