Introduction xiii Who this book is for xiiiThe Step by Step approach xiiiDownload the practice files xivEbook edition xvGet support and give feedback xviErrata and support xviWe want to hear from you xviStay in touch xvi Part 1: Get started with Outlook 2016Chapter 1: Outlook 2016 basics 3 Start Outlook 4Work in the Outlook user interface 5Sidebar: About Office 6Identify app window elements 8Sidebar: Tell me what you want to do 15Work with the ribbon and status bar 15Sidebar: Adapt procedure steps 18Manage Office and Outlook settings 22Sidebar: Microsoft account options 24Skills review 28Practice tasks 29 Chapter 2: Explore Outlook modules 31 Work in the Outlook app window 32Work with items 32Switch among modules 34Work in the Mail module 36Folder Pane content 36Ribbon tabs 39Content area views 41Sidebar: Display conversations 47Message windows 47Sidebar: Draft responses in the Reading Pane 53Sidebar: The Backstage view of a message 54Work in the Calendar module 55Ribbon tabs 56Calendar item windows 57Work in the People module 59Ribbon tabs 60Contact record windows 61Work in the Tasks module 63Ribbon tabs 64Task windows 64Skills review 65Practice tasks 66 Part 2: Manage email messagesChapter 3: Send and receive email messages 71 Create and send messages 72Create messages 73Troubleshoot message addressing 78Save and send messages 82Sidebar: Send from a specific account 84Attach files and Outlook items to messages 88Sidebar: New mail notifications 95Display messages and message attachments 96Display message content 96Display attachment content 98Display message participant information 103Respond to messages 108Sidebar: Resending and recalling messages 112Skills review 115Practice tasks 116 Chapter 4: Enhance message content 119 Personalize default message formatting 120Apply thematic elements to individual messages 127Apply and change themes 127Apply and change styles 129Create and use automatic signatures 131Incorporate images in messages 137Change message settings and delivery options 139Skills review 147Practice tasks 148 Chapter 5: Manage email security 153 Block unwanted messages 154Sidebar: Trace message origins 156Manage messages in the Junk Email folder 158Configure junk email settings in your Inbox 164Configure junk email options 165Increase email security 170Apply security measures to incoming messages 170Apply security measures to outgoing messages 176Configure Outlook to use a digital ID 176Digitally sign or encrypt messages 180Sidebar: Restrict access by using rights management 184Skills review 184Practice tasks 185 Chapter 6: Organize your Inbox 187 Display and manage conversations 188Arrange messages by specific attributes 194Categorize items 198Sidebar: Store information in Outlook notes 202Organize messages in folders 206Sidebar: Print messages 210Skills review 211Practice tasks 212 Part 3: Manage contactsChapter 7: Store and access contact information 217 Save and update contact information 218Create and modify contact records 219Sidebar: Contact record sources 220Sidebar: Conform to name and address standards 225Communicate with contacts 231Sidebar: Create custom contact record fields 232Initiate actions from contact records 233Select message recipients from address books 235Sidebar: Link contact records 238Display different views of contact records 238Sidebar: Modify the settings of any view 243Print contact records 245Skills review 251Practice tasks 252 Chapter 8: Manage contact records 255 Create address books 256Import and export contact records 260Create contact groups 268Quickly locate contact information 275Personalize electronic business cards 279Skills review 285Practice tasks 286 Part 4: Manage appointments and tasksChapter 9: Manage scheduling 291 Schedule appointments and events 292Sidebar: Add holidays to your calendar 296Convert calendar items 298Configure calendar item options 300Schedule and change meetings 306Respond to meeting requests 314Display different views of a calendar 316Sidebar: Use the Date Navigator 320Skills review 323Practice tasks 324 Chapter 10: Manage your calendar 329 Define your available time 330Configure time zones 332Sidebar: Specify appointment time zones 335Work with multiple calendars 336Connect to other calendars 337Manage the display of multiple calendars 342Share calendar information 346Share calendars with co-workers 347Share calendar information outside of your organization 356Print a calendar 359Skills review 364Practice tasks 365 Chapter 11: Track tasks 369 Create tasks 370Create task items 370Create tasks from Outlook items 379Manage tasks 381Update tasks 382Remove items from your task list 385Manage task assignments 387Assign tasks to other people 387Respond to task assignments 391Display different views of tasks 393Display tasks in the Tasks module 393Sidebar: Outlook Today 396Display tasks in other modules 399Skills review 401Practice tasks 402 Part 5: Maximize efficiencyChapter 12: Manage window elements 407 Personalize the Outlook app window 408Configure the Folder Pane 409Configure the Navigation Bar 411Display module peeks 412Configure the Reading Pane 414Customize the Quick Access Toolbar 416Customize the ribbon 420Customize user interface fonts 425Skills review 431Practice tasks 432 Chapter 13: Customize Outlook options 437 Sidebar: About the Outlook Options dialog box 438Configure general Office and Outlook options 440Configure message options 443Compose messages 444Outlook panes 447Message arrival 448Conversation Clean Up 449Replies and forwards 449Save messages 451Send messages 453MailTips 454Tracking 455Message format 456Other 456Configure calendar options 457Configure contact and task options 460Group options 461Contact options 461Task options 463Configure search and language options 463Configure advanced options 467Manage add-ins and security options 471Manage add-ins 471Configure Trust Center options 474Skills review 476Practice tasks 477 Chapter 14: Manage email automatically 479 Automatically reply to messages 480Sidebar: Manage messages while you''re away 487Create rules to process messages 488Manage messages by using Quick Steps 496Skills review 501Practice tasks 502 Appendix A: Get connected 505Appendix B: Keyboard shortcuts 521Glossary 541Index 549About the author 573.