Foreword: Ford Brewer, MD, Medical Director, Toyota Manufacturing of North America, Inc.; Preface; Acknowledgements; Chapter 1: Introduction: Workplace On-Site Healthcare as a Catalyst for Cost Savings and Improved Productivity; Chapter 2: Company Planning for Healthcare and Employees¿ Participation in the Planning and in the "Plan"; Chapter 3: The Myth of the Company Doctor; Chapter 4: Components and Complements to On-Site Healthcare: Planning to Plan; Chapter 5: The On-Site Program: What and Who Are In and Out? Why?; Chapter 6: Cost Savings, Cost Avoidance, and Confidence Levels; Chapter 7: The Quest for a Dependable Return on Investment: Claims Analysis; Chapter 8: The Quest for a Dependable Return on Investment: Key Assumptions and Drivers; Chapter 9: The Quest for a Dependable Return on Investment: Benefit and Program Design; Chapter 10: The Healthcare "Buy": Determine What to Purchase by First Fighting Out What Not to Purchase; Chapter 11: Electronic Medical Records, Personal Electronic Health Records, the Medical Home, and the Medical Homeless; Chapter 12: Legal Issues: Contracting and Regulatory Challenges; Chapter 13: Working with Hospitals Rather than against Them; Chapter 14: Utilizing Local Physicians as the Primary Care Anchors; Chapter 15: Pharmacy, Pharmacy Benefit Managers, and Other Mysteries; Chapter 16: Employees, Consumerism, and the Illusion of Choice; Chapter 17: Ambulatory Care Nuts and Bolts: Site Design and Function; Chapter 18: Workforce and Population Analysis: Prevention, Intervention, Wellness, Disease Management, and the Care Management Team; Chapter 19: Special Situations and Some Solutions (Middlemen, Brokers, Third-Party Administrators, and Consultants); Chapter 20: Working with the Vendors: The Request for Proposal and Its Application to the Development Process; Chapter 21: Political and Functional Barriers to Establishing an On-Site Medical Service; Chapter 22: Involving Other Businesses as Customers of the On-Site Program; Chapter 23: The Future of On-Site Services and the On-Site Industry; Appendix A: On-Site References and Reading List; Appendix B: Claims Request (Complete Listing); Appendix C: Pro Forma Example; Appendix D: On-Site Provider Listing; Appendix E: Workplace On-Site Program Consultant and Resources.