Learn to: Communicate successfully, whatever the situation Build trust, engage with empathy and listen carefully to develop relationships Express yourself clearly in writing and over the phone, as well as in person Manage conflict and effect a positive outcome Get your message across and connect with anyone for greater success in your career and social life Great communicators aren't born, they're made. The simple yet powerful tools and techniques you'll find in this guide can transform anyone into a great communicator in no time. Inside, you'll find easy exercises for building your messaging muscle, along with quick fixes for simple communication problems, and priceless insights and advice on everything from non-verbal communication to communicating over digital media. Listen, learn, communicate -- find out how to improve relationships through active listening and clearly defining what you really want to communicate Tear down the barriers to effective communication -- learn to zero-in on and shed prejudices and preconceptions that can get in the way of making a connection Show them you mean it -- discover how to control every aspect of your physical delivery -- including hand gestures, facial expressions and tone of voice -- for maximum effect Adjust your attitude -- find out how your attitude impacts the content and delivery of your message, and how it can make or break your chances of establishing rapport Open the book and find: Strategies for overcoming any communication obstacle Tips for becoming an active listener Techniques for controlling body language and voice modulation Simple exercises for building your communication skills -- fast Tips for communicating effectively in writing Techniques for making the most of communication technology.