Have you ever wondered how some people constantly achieve success in the workplace and in everyday life? Do you wish you knew more about how they think and behave? Understanding NLP will take you a step closer to sharing their success by applying the principles of NLP to the working environment. By describing familiar situations in a jargon-free way, it will give you the tools and techniques to change patterns of communication and behaviour and achieve desired outcomes. It provides insights into: * bullying * the use of language * selling and negotiation * influencing skills * presenting * interviewing Now including even more simplification of the key concepts of NLP, this new edition provides greater clarity and insight. It will teach you the difference between rapport and relationships and how both can be better developed, helping you to achieve your goals and make the most out of every situation.