Acknowledgments Foreword Introduction Chapter 1: Why We Are Managers Part One: Fifty Stories of The Ugly Truth about Managing People 1. I Was Thrown into Management--Lea Strickland 2. A Woman Sexually Harassed Me--Anonymous 3. I Cursed at My Boss--Anonymous 4. We Needed a Clear Standard of Behavior--Richard Woo - 5. I Managed Childish People--Mark Miller 6. I Instituted an Anti-Nepotism Policy--Anonymous - 7. What the Army Taught Me About Management--Fred Tauc 8.

My Boss Didn''t Operate in the Real World--Illysa Izenberg 9. We Changed Our Compensation Plan--Patti Galloway - 10. Keeping My Head in a Crisis--Matt Iudice 11. Serving on Nonprofit Boards was Hurting Me--Deborah Stallings 12. Finding My "A" Employees Fast--Joe Humphries - 13. I Didn''t Know What My Bosses Wanted--Anonymous - 14. I Was Afraid of My Employees--Anonymous 15. Retaining My Workers Was Tough--Anonymous - 16.

My Client Was Sexually Harassed by His Female Boss--Anonymous 17. My Employee Was in the Wrong Job--Steve Jordan - 18. We Had to Find a Compromise--Robin Cowie 19. I Caught the Problem at "Point Easy"--Susan Weems - 20. How I Managed a Global Operation--George D. Wells - 21. I Taught Customer Service to Grunting Teenagers--Joanie Winberg 22. My Direct Reports were Fighting--Charlie Bitzis 23.

I Fired a Drunk--Anonymous 24. I Manage Strong-Willed Entrepreneurs.and Listen to Them--Rick Ritter 25. His Sales Masked the People Problem--Anonymous - 26. Ask Them the Right Questions--Kathryn Whitecotton - 27. Encouraging Competition Got Me Results--Susan Harlan 28. I Fired My Star Employee--Anonymous 29. Mediating Family Issues Made Me Sick--Norma Owen - 30.

We Bought a Company and Left Former Owners in Place--Anonymous 31. I Inherited an Employee Who Hated Me--Anonymous - 32. I Put My Family Ahead of My Job--Ralph Quinn - 33. The President Tried to Bully Me--Anonymous 34. "We Need to Part Ways" Was Music to My Ears--Anonymous 35. Managing the Start Up of Our Family Brand--Paul, Hermine, Juliette, and Olivia Brindak 36. Getting the Owner of a Family Business to Plan for Succession--Anonymous 37. I Made the Tough, Ethical Decision--Anonymous - 38.

I Hired the Wrong Person--Clay Nelson 39. I Fired a Friend--Marissa Levin 40. My Boss Took Care of Me in a Personal Crisis--Nancy Slater 41. I Went from Corporate to Cleaner--Kermit Engh - 42. From "Us" to "Them"--Ellen Rohr 43. Establishing Our Diverse Relationships crisis--Joe Schneider 44. Mentors Helped Me Succeed--Carnela Renee Hill - 45. I Had a Rotten Boss--Anonymous 46.

Sexual Harassment Was Accepted--Anonymous - 47. I Didn''t Want to Believe--Rod Toner 48. We Turn Teenagers Around--Ellen Frederick, Manager - 49. Our Franchisees Didn''t Believe I Could be an Effective CEO--Dina Dwyer-Owens 50. Employees Living Their Dream--Mike Nelson - - Part Two: What You Can Do About It Chapter 2: Seventeen Critical Survival Strategies 1. Know the Outcome You Want from the Resolution of a Conflict with an Employee 2. Create a Team of Mentors 3. Communicate 4.

Confront the Bad Issues Immediately 5. You Do Not Have to be Nice. You Have to be Fair - 6. Be Clear about Evaluation Criteria 7. Have a Sexual Harassment Policy and Follow It 8. Hire People Who Are Smarter than You Are 9. Encourage Disagreements, Discussions, and Debates - 10. Praise in Public.

Punish in Private 11. Know How to Manage Different Personality Styles - 12. Take a Calculated Risk 13. Keep Family and Business Separate 14. Follow the Employee Policy Manual 15. Never Fire Anyone When You Are Mad 16. Fire with "Ruthless Compassion" 17. Say Thank You Chapter 3: Six Steps to Successfully Groom Your Next Manager Step 1: Decide How Much Information He Needs Step 2: Introduce the New Manager to His Team Step 3: Responsibility, Authority, and Accountability - Step 4: Hard Lessons to Learn Step 5: Hiring Step 6: Firing - Chapter 4: The Seven Greatest Management Myths - Myth 1: Your Employees Can Read Your Mind Myth 2: You Can Be Friends With Your Employees Myth 3: Your Employees Have the Same Agenda as You Do Myth 4: Your Employees Have the Same Work Ethic as You Do Myth 5: You Can Change People Myth 6: You Can Do It Alone Myth 7: Your Employees Are Irreplaceable - - Chapter 5: Words of Wisdom About the Author Index.