1. Introduction 2. Brave New World for Financial Services 3. Technology Trendlines: What Can We Expect in the Future? 4. Financial Services and the Internet 5. Introduction to E-Commerce 6. Technology and Productivity 7. Year 2000 Implications 8.

Year 2000 Solutions 9. The Coming Crisis in Handling Euromoney 10. Technology and Security 11. Data Mining, Data Warehousing, and Databases. ActiveX or CORBA/JavaBeans 12. Technology in Insurance 13. N-Tier Insurance Systems 14. Neural Sets for Insurance Underwriting 15.

Provider and Producer Management Systems 16. Enrollment and Claims Processing Technology 17. State-of-the-Art Customer Systems: The Use of Voice, Data, Video, and Data Mining 18. Selling Insurance over the Internet 19. Use of Modeling Tools in Risk Management 20. The Rise of Internet-Based Insurance Markets 21. Imaging as Part of Claims Processing Solution 22. The Portable Salesperson 23.

Catastrophe Modeling Programs.