Foreword xxi Introduction 1 Part I: VoIP Basics 9 Chapter 1: Getting Down to Business with VoIP 11 Chapter 2: VoIP: Not Your Father's Telephone Service 21 Chapter 3: Everything You Need to Know About Charges 41 Part II: Taking VoIP to Your Network 61 Chapter 4: Road Map to VoIP Transports and Services 63 Chapter 5: Getting Switched 81 Chapter 6: Going Broadband 93 Chapter 7: We're Dedicated 105 Chapter 8: Going Wireless 119 Chapter 9: Using VoIP on the Internet 129 Chapter 10: Telephones and VoIP 141 Part III: Making the Move to VoIP 153 Chapter 11: Simplifying Cost Management 155 Chapter 12: Locations Galore 173 Chapter 13: Setting Up the Smaller Office 187 Chapter 14: Providing Dollars and Support for VoIP 199 Part IV: The Part of Tens 209 Chapter 15: Ten Reasons Why Your Company Should Switch to VoIP 211 Chapter 16: Ten Reasons Why You Should Switch to VoIP at Home 217 Chapter 17: Ten VoIP Myths 221 Chapter 18: Ten VoIP Manufacturers 227 Part V: Appendixes 233 Appendix A: VoIP Providers 235 Appendix B: Glossary 239 Index 259.